Windows 10: Computer Freezes when loading up in a game.

Computer seems to be running fine until I want to get into a game. I updated my NVIDIA GTX960 with the latest driver. Also did all my systems checks with the PC and Memory as well. Still the same problem with, when I get into a game it either freezes my whole computer, to where I have to hard restart, or it closes out of the game all together. I tried reinstalling old drivers to see if that fixed the problem but to no avail. I am currently running Windows 10 with a Intel Core i5-6400 *** Email address is removed for privacy ***, 2701Mhz and an NVIDIA GTX960. Not sure what else to do other than to reinstall Windows 10 and start

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Strange freezing under GPU and CPU load.

My main rig has been suffering from very random complete freezes over the past month, which require a hard reset. And I can't for the life of me figure it out.

Here are the facts:

• It only does it when the GPU and CPU are under a lot of load(i.e. Folding)
• It does it rather often while playing Plants vs. Zombies, which is probably due to the high GPU/CPU load.
• It does it with everything at stock speeds.
• When I reboot the computer after the freeze. All of the websites that I've logged into, such as TPU, require me to log in again. <-- This one is really strange to me.
• PSU fan has started to noticeably click when I shut the computer down, but I know it is still spinning, but maybe not fast enough?

Here is what I've tried:

• Reset everything to stock.
• Swapped out 3 different video cards.
• Ran CPU folding only for a week. <-- No freezes.
• Ran GPU folding only for a week. <-- No freezes.
• Added second auxilary PSU to power GPU only.
• Removed 2 sticks of RAM.

That is kind of where I'm stumped.

I thought maybe it was the PSU, so I tried to take some load off of it by adding an auxilary PSU I had laying around. That didn't help at all, though I still think it might be the PSU, so I ordered a Corsair HX850, which should be here this week. The PSU is almost 3 years old at this point.

My next guess is the HDD, and I only say that because it seems like every time the computer freezes, it corrupts any cookies I have stored, forcing me to log into every website again. Also, it is probably older than the PSU at this point. If the new PSU doesn't fix it, a new HDD is probably my next step.

I also found it very stange that it crashes a lot with Plants vs. Zombies(girlfriend loves it, which pisses her off more than me, but gets me in trouble every time it freezes just as she is about to win a level). However, I figured out that even though it is a very simple game graphically, it uses a lot of CPU and GPU power(it is hardware accellerated and does use a lot of the CPU when there is a lot of stuff going on). I haven't had a freeze in any other game, including Just Cause 2, which I've been playing extensively.

Am I overlooking anything?