Windows 10: changing name on my Microsoft account

my email and phone number on my windows account has been linked to someone elses name I never met for years. was using a Chromebook for years and just bought a new laptop and cant change name on it. so bizarre.

:)

 

Query about changing the account name

Hi Stephanie,

Since you have already changed the name on your Microsoft account, we suggest switching into a local account, and then log back in with your Microsoft account. This way, we can be sure that any changes made to your Microsoft account will be synced to your
local user account.

For steps on how to switch to a local account:

• Click on Start.
• Click on Settings.
• Click on Accounts.
• Under Your account, click on Switch to a local account.

To switch back to a Microsoft account:

• Follow steps 1-3 above to get to Accounts.
• Under Your account, click on Sign in with a Microsoft account instead.

If the issue persists, please do not hesitate to get back to us.

 

Microsoft account name change not working on laptop

Hi Nathan,

There might be some conflicts on the settings of your PC and your Microsoft account. We would like to ask some questions for clarification:

• Did you follow the steps provided on this
  article to change the name of your Microsoft account?
• Have you tried checking if there available updates for your Windows 10?
• When you said that "when I log on to my laptop the user account is still showing the old name", are you referring on the sign-in screen name?

Regards.

 

Cannot change account name?

Hello,



Welcome to Microsoft Community. I will certainly help you with the issue that you are facing.

I would like to ask you:

• Is your PC connected to a domain?
• What all troubleshooting steps have you tried?

Since you have tried to change the name online as well, try to convert your account to a Local account from Microsoft account and then revert it to Microsoft Account.

• Open Start and go to Settings.
• Go to User Accounts.
• Disconnect from Microsoft Account.

Restart the PC and follow the same steps to connect to a Microsoft Account.

Let us know the results. Hope this information helps.