Windows 10: CD Rom

I cannot open any of my word documents since I purchase a new office 365 can you help please. The message is saying there might be something wrong with my CD Rom drive?

:)

 

CD rom

Hi Eugenia,

There are numerous reasons for your CD ROM not to be recognized by your system like corrupted registry entries, outdated drivers, or hardware issue. To isolate such issue, we'd like to ask a few questions:

• Which build and version of Windows 10 is currently installed on your computer? To check, click the
  Start > Settings > System >
  About.

• Are you getting any error messages?
• Were there any changes made on your computer settings prior to this issue?

You can also follow the steps
here. The article lists all troubleshooting steps suitable for issues in recognizing CD drive.

We look forward to your response.

 

DVD/CD Drive Saying CD-Rom

My Dvd drive is listed in my device manager however it is set as cd rom in the description, it also wont open and is not set as my default drive, any suggestions?

windows 10 if that changes anything

 

CD-ROM Drive Info.

Hi Dan,

What's the make and model of your CD/DVD Drive? Some manufacturers put a sticker on the device where the speed and other relevant information are indicated. However, you may look into the System Information of your PC to get more details about your CD-ROM.
If the information is not available, then we suggest that you check the details from the manufacturer's website.

To check in System Information:

• In the Cortana search, search for System Information and open it.
• Under System Summary, expand Components by clicking the
  + sign.
• Under Multimedia, click CD-ROM.
• Look for the burning speed of your CD-ROM in the left pane.

If the burning speed is not indicated, then we suggest that you visit its manufacturer's website for more information about the device.

Let us know if you need further help.

Regards.