Windows 10: cany you help fix my Camera

My camera is not working

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Sound and camera

Hi Riel,

Troubleshooter did not fix the problem. Any other suggestion?

Thanks.

Jose

 

Sound and camera

Hi Riel,

Troubleshooter did not fix the problem. Any other suggestion?

Thanks.

Jose

Thank you for your reply.

Since the previous troubleshooting steps didn't resolve the issue, we suggest performing a
System Restore to get your computer back to its previous state.

Note: System Restore will remove apps, drivers, and updates installed but won't affect your personal files.

Let us know how that turned out for you.

Hi. Unfortunatelly System Restore only had one restore date and it did not solve the problem. Any suggestion?

Thanks.

Jose