Windows 10: Can't Use Touchpad and keyboard while installing windows 10 on Surface Laptop 3

Discus and support Can't Use Touchpad and keyboard while installing windows 10 on Surface Laptop 3 in Windows 10 Software and Apps to solve the problem; My keyboard and Touchpad work in Bios/Uefi and also normally. But Can't use them while being on a installation Screen. I checked my installation Usb on... Discussion in 'Windows 10 Software and Apps' started by nikajibgashvili, Nov 10, 2021.

  1. Can't Use Touchpad and keyboard while installing windows 10 on Surface Laptop 3


    My keyboard and Touchpad work in Bios/Uefi and also normally. But Can't use them while being on a installation Screen. I checked my installation Usb on another pc and it works fine there. I'm suspecting it can be because of Surface Laptop 3 is encrypted with bitlocker But still I'm not sure about it. What can be issue and how can I fix it?

    :)
     
    nikajibgashvili, Nov 10, 2021
    #1
  2. 95Viper Win User

    Installing W10 on this Laptop

    HP Stream 11 under Windows 10 - Touchpad not recognized.

    Are you making sure you are trying the correct driver for the WiFi... They list Broadcom, Intel, and/or Realtek.

    Also, try to run the installer as an administrator install.

    If that fails... try extracting the files and manually install the driver.
     
    95Viper, Nov 10, 2021
    #2
  3. Roger Win User
    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

    • Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
    • Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
    • Update "HID keyboard" device in Device Manager.
    • Uninstall and reinstall "HID keyboard device" in Device Manager.
    • Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
    • Updated all Windows 10 patches to date.
    • Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
    • Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - https://www.microsoft.com/en-us/download/details.aspx?id=38826)
    • Reset Surface Pro 3 while keeping personal files
    • Reset Surface Pro 3 and deleted all personal files
    • Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
    • Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - https://answers.microsoft.com/en-us...pe-cover/52f983c6-2e53-49fa-aac6-7c4cc5d25d9f )

    A breakdown of the steps I've done to sometimes get it working


    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, Nov 10, 2021
    #3
  4. rk3066 Win User

    Can't Use Touchpad and keyboard while installing windows 10 on Surface Laptop 3

    Installing W10 on this Laptop

    Wifi works but where's the link he mentions in the link above? not seeing it
     
    rk3066, Nov 10, 2021
    #4
Thema:

Can't Use Touchpad and keyboard while installing windows 10 on Surface Laptop 3

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