Windows 10: Can't uninstall RAV Endpoint Protection because of Stub.exe Malware?

I must've downloaded something that RAV Endpoint Protection and VPN by RAV came bundled with. Whenever I try to uninstall either of these two programs, Norton informs me that a threat called SONAR.AM.C!g19 is behaving suspiciously on my computer. When I locate the file, it's a file called Stub.exe in C:\Users\name\AppData\Local\Temp. Norton gives the option to remove the program, but it comes back whenever I try to uninstall RAV Endpoint Protection. Malwarebytes detected a PUP called PUP.Optional.DotSetuplo and quarantined it, but I don't know if that's related. After running a second Malwareb

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RAV Endpoint Protection NOT WORKING

Hi NKENGAFAC.

Welcome to Microsoft Community.

According to your description, your RAV Endpoint Protection no longer works. Please follow the steps below to check if your RAV service is enabled:

1 Search for “Services” in the taskbar and open the Services tab.

2 Find the RAV Endpoint Protection service and make sure it is turned on.

If RAV Endpoint Protection still doesn't work even though the RAV service is turned on, then it may be caused by other third-party software, including other third-party security software. To rule this out, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of “clean boot” might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

If you can use RAV Endpoint Protection normally in a clean boot, then please uninstall the other three-party security software one by one until the problem disappears.

If the same problem persists in a clean boot, and after eliminating other third-party programs, it is certain that the problem is with the program itself, we recommend you to contact the official support of RAV Endpoint Protection via the link below and let them provide you with further and more targeted assistance.

RAV Endpoint Protection - Best Antivirus Solution | Reason Labs

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

I hope the above can help you, if you have any other questions please continue to contact me, thank you for your support and understanding.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

 

Can't uninstall rav endpoint protection

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Can't uninstall rav endpoint protection

It appears that the RAV endpoint services and drivers have been uninstalled already. I think only the folder remains.

To remove the RAV security providers registration and rename the folder, copy the following lines (including the Start:: and End:: directives) to the clipboard.

Open FRST64.exe and click "Fix".

Paste the contents of Fixlog.txt.