Windows 10: Can't set-up Calls in Phone Link- It thinks my phone is paired to another app when it's not

Hello all! I could not find anyone else with this issue, so I am desperate.I got a new Windows 11 HP laptop in December last year and was excited to try Phone Link with my Galaxy Note20 Ultra 5G Android phone.I went through the set up of connecting messages, apps, and photos just fine, but for some reason I cannot finish the last connection- Calls.I have been using the connection for everything except calls just fine in the months since, but I would really like to get rid of the "almost done, follow the instructions to finish set-up" banner in Phone Link, as well as actually be able to use the

:)

 

Your Phone App: Ringtone and Call quality terrible?

Hi,

Anyone help with this? Thanks.

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:

1. Settings -> Bluetooth: Unpairing the phone
2. Settings -> Phone: Unlinking the phone
3. Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:

1. Device Manager -> All Bluetooth Drivers -> Update Driver
2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

- - - Updated - - -

Anyone?

Thanks

 

Pairing a phone to a car

One thing I would add ... There should be a list of paired devices on the phone, If so it would be best if you "UnPair" any devices listed on the phone as well as the phones shown on the Car. To Unpair a device from an Android Phone go to Settings, Bluetooth and there should be a list of paired devices - at the right of each paired device is a "Cog" icon click on this and click on the unpair option, repeat for any other unneeded devices.

Sometimes paired items get out of sync and both sides need to be removed to re-pair

 

Pairing a phone to a car

Hi there
I've found also with Blu Tooth that the whole thing becomes unpaired if you have say a SatNav in your car with audio traffic alerts / warnings enabled. Same thing can happen with an inbound call.

If your car has a decent AUX IN it's probably easier to use the headphone output from your phone to the AUX in if you car has one. Mine has a decent Aux in by the central "lift up" console (coffee mugs, space for change etc) where I can put the whole phone in it.

I don't make or receive calls on mobile phones while driving.
On our roads even looking at a satnav while moving can be dangerous at times -- we need to keep our eyes on the road 100% of the time -- lot of black ice around -- very hazardous - so putting phone out of reach and just playing music etc is just fine done that way.

Cheers
jimbo