Windows 10: Can't Restore Iphone through Itunes - Apple Mobile Device Recovery Mode

Discus and support Can't Restore Iphone through Itunes - Apple Mobile Device Recovery Mode in Windows 10 Gaming to solve the problem; It was working fine before But suddenly it stops workingTried other versions of ItunesOn device manager > Apple Mobile Device Recovery Mode shows... Discussion in 'Windows 10 Gaming' started by Mohammed Anis1, Dec 22, 2024 at 8:42 PM.

  1. Can't Restore Iphone through Itunes - Apple Mobile Device Recovery Mode


    It was working fine before But suddenly it stops workingTried other versions of ItunesOn device manager > Apple Mobile Device Recovery Mode shows Exclamation markTried everything on forrumsCan someone please help me with that

    :)
     
    Mohammed Anis1, Dec 22, 2024 at 8:42 PM
    #1
  2. EW_115 Win User

    itune diagnostic "Apple Mobile Device Driver not found."

    I am on Windows 10.

    I need iTunes to backup my iphone 7. I downloaded iTunes (microsoft store) but my iphone is not recognized. I ran the diagnostic and it is written "Apple Mobile Device Driver not found."

    I read the apple support: https://support.apple.com/en-us/HT204095

    I went through all steps but nothing worked and the last step cannot be performed as the driver does not appear in Windows Device Manager.

    I understand then that iTunes die not install correctly (I have tried uninstalling and reinstallating). I am admin of ny PC, ...

    Is it possible to download manually the driver and install it ?

    Or how should I install iTunes correctly so that the diagnostics is ok ?
     
  3. User06 Win User
    Apple Mobile Device Services with iTunes

    I downloaded iTunes from the Microsoft Store but the Apple Mobile Device Services was missing from the system which led to my apple mobile devices not connecting to the pc. I tried deleting iTunes completely and then reinstalling but even that didn't work.
    How do I get the Apple Mobile Device Services on my pc?
     
  4. Can't Restore Iphone through Itunes - Apple Mobile Device Recovery Mode

    Connecting my iphone

    Hi

    Welcome to Microsoft community.

    Connecting your iPhone to your new Microsoft Surface Laptop should be a straightforward process. If your laptop is mistakenly recognizing your iPhone as an Android device, here are some steps to resolve the issue:

    Step 1: Install iTunes

    1. Download iTunes:
      • Go to the Apple iTunes download page and download the latest version of iTunes for Windows.
    2. Install iTunes:
      • Run the installer and follow the on-screen instructions to install iTunes on your Surface Laptop.
    3. Restart Your Computer:
      • After installing iTunes, restart your Surface Laptop to ensure that all drivers and services are correctly loaded.
    Step 2: Connect Your iPhone

    1. Connect via USB:
      • Use the official Apple USB cable to connect your iPhone to your Surface Laptop.
    2. Trust This Computer:
      • On your iPhone, you should see a prompt asking if you trust this computer. Tap Trust and enter your passcode if prompted.
    3. Open iTunes:
      • Open iTunes on your Surface Laptop. It should recognize your iPhone correctly.
    Step 3: Check Device Manager

    1. Open Device Manager:
      • Press Win + X and select Device Manager.
    2. Locate Your iPhone:
      • In the Device Manager, find Portable Devices. Your iPhone should be listed here as Apple iPhone.
    3. Update Driver:
      • If it’s listed incorrectly (e.g., as an Android device), right-click on it and select Update driver. Choose Search automatically for updated driver software.
    Step 4: Reinstall Apple Mobile Device USB Driver

    1. Manually Install Driver:
      • If the automatic update does not work, you can manually reinstall the Apple Mobile Device USB driver:
        • Disconnect your iPhone.
        • Close iTunes.
        • Reconnect your iPhone.
    2. Open Device Manager Again:
      • In Device Manager, right-click on the incorrectly listed device and choose Update driver.
      • Select Browse my computer for driver software.
      • Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
      • Select usbaapl64.inf or usbaapl.inf (depending on your system architecture) and click Open.
    Step 5: Use the "Your Phone" App

    1. Open "Your Phone" App:
      • Windows 11 includes the Your Phone app, which allows you to connect and manage your phone. Open Your Phone from the Start menu.
    2. Set Up Your Phone:
      • Follow the prompts to set up your device. Make sure you select iPhone during the setup process.
    3. Link Your iPhone:
      • Follow the instructions to link your iPhone. This may require downloading the Your Phone Companion app from the Apple App Store and signing in with your Microsoft account.
    Step 6: Troubleshoot USB Connections

    1. Try Different USB Ports:
      • Try connecting your iPhone to different USB ports on your Surface Laptop to see if it makes a difference.
    2. Check USB Cable:
      • Ensure that you are using a genuine Apple USB cable. Sometimes third-party cables can cause connectivity issues.

    Let me know if you need further assistance.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist
     
    Derrick.Q - MSFT, Dec 22, 2024 at 9:20 PM
    #4
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Can't Restore Iphone through Itunes - Apple Mobile Device Recovery Mode

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