Windows 10: Can’t open internet

I erased 8 year old hp lap top. Brought it back to original settings. Have wi fi but won’t load internet. I’ve ran all updates that I could find. I am not computer literate. Please help

:)

 

Unable to open internet explorer

Hi Maria,

The issue occur due to connection problem to your PC. In order for us to assist you, please answer the questions below:

• Were there any error messages?
• What troubleshooting steps have you done so far?

To isolate the issue, we also suggest to check this thread and look for Morris subba answer:

Internet explorer won't open in Windows 10. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

Internet Explorer won't open

Hi,

• If you cannot start Internet Explorer, you can open the settings window by pressing Windows Key + R, typing "inetcpl.cpl" in the Run box, and then pressing Enter. After the
  window is open, follow the steps that are described in the "How to reset Internet Explorer settings" section.

If above steps failed to solve.

• Try to create new user account and then open IE.

Or

• Try clean installation method to reset your system.

 

Windows won’t let my internet through.

Hi Tylor,

For us to pin down this issue on your computer, particularly with Internet Explorer, may we know if you've already tried resetting Internet Explorer? If you haven't tried that yet, then you can follow these steps:

• Open Internet Explorer.
• Go to Tools, then click Internet Options.
• Click Connections, then go to LAN settings, and uncheck the option “Automatically detect settings” and click
  Apply & OK.
• After that, re-open Internet Explorer.

You may also temporarily turn off the Firewall and antivirus settings.

Let us know the outcome after performing the suggested steps.