Windows 10: Can't log into computer due to 30-day security info change

Discus and support Can't log into computer due to 30-day security info change in Windows 10 Software and Apps to solve the problem; I recently upgraded my computer, new Motherboard, CPU, the works. Since I upgraded my computer Microsoft wants me to log in again and verify that it's... Discussion in 'Windows 10 Software and Apps' started by Hunter Madden, Aug 1, 2024.

  1. Can't log into computer due to 30-day security info change


    I recently upgraded my computer, new Motherboard, CPU, the works. Since I upgraded my computer Microsoft wants me to log in again and verify that it's me using a phone number but the phone number it has is my previous phone number. Since it takes 30 days to change the security information, I am unable to log into my PC. I am completely locked out. I can't change or add any information on my account without verifying. I contacted support and they said they couldn't do anything. Is there ANYTHING I can do?

    :)
     
    Hunter Madden, Aug 1, 2024
    #1

  2. Didn't know updating security info would take 30 days...

    Why is my Microsoft account security info change still pending?

    Applies to: Microsoft Account

    When you remove all your old security info and replace it with something new, your Microsoft account is restricted for 30 days. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting
    to remove your information. We can't expedite this process.

    If you didn't make the security changes, or you changed your mind:

    Go to Protect your account and sign in.

    At the security info change is still pending, select If you didn't request this, let us know.

    Or, you changed your mind and want to keep your existing security info, select Cancel this request.

    What you can do while changes are pending

    If you made the security info changes:

    After 30 days, the security information you chose to remove will be deleted.

    During this 30-day period, you can still access most Microsoft services, but you won't be able to do things that require a security code, like changing your password, email addresses or manage parental controls online.

    You can view, change, or add billing information, and make purchases.

    If you have two-step verification enabled:

    You won't be able to sign in to your account unless you have the Microsoft

    Authenticator app and had previously set it up on this account, or you have access to your old security information. This includes not being able to sign in to other Microsoft services such as Outlook.com or OneDrive.
     
    Paul_Mykel, Aug 1, 2024
    #2
  3. i request to change my security info and it didnt change after 30 days please reply

    i request to change my security info and it didnt change after 30 days please reply
     
    ahmed mushtaq, Aug 1, 2024
    #3
  4. Can't log into computer due to 30-day security info change

    Unable to log in to account due to updating security info.

    Hello Jack,

    Good to see you in Microsoft Community.

    Generally, you can toggle the login option at the Windows login screen to log in to Windows with your account password.

    Regarding the 30-day waiting period, this is normal. This is designed for security reasons to protect your account. Visit “Your security info change is still pending” or “You can’t access this site right now” Microsoft account message - Microsoft Support for more details.

    [table][tr][td]If the problem persists, you may follow the steps below to optimize the connection to Microsoft, then reboot to login again.Steps to enter winRE (From the login screen)
    1. Press and hold the Shift key on the login screen, then restart.
    2. After restarts to the "Choose an option" screen, select "Troubleshoot" > "Advanced options" > Select "Command Prompt", then log in with your account, and run the commands below.
    [/td][/tr][/table]

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    | Microsoft Community Support Specialist
     
    Mosken_L - MSFT, Aug 1, 2024
    #4
Thema:

Can't log into computer due to 30-day security info change

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