Windows 10: Can't find original bitlocker recovery key

The screen for my original laptop broke; i decided to get a new laptop. Apparently, when Windows updated to 11, it encrypted the drive. I log into my Microsoft account and go to devices. Both my original and new devices are in the list BUT both show only the new computer's recovery key even when i select the original device.How can i see the original bitlocker recovery key?

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.