Windows 10: Can't find movies purchased from Microsoft store

On July 7th, I purchased two digital movies from the Microsoft store The Muppets and Bedknobs & Broomsticks. I was under the assumption that they would appear in my Movies Everywhere account. They do not. I have checked my Fandango at Home, iTunes, Amazon Prime Video and Movies Everywhere accounts. The two movies don't appear anywhere. My order history shows that they were purchased and paid for and the orders are marked as completed, yet the movies don't appear anywhere.Can you help?

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Microsoft Store Digital Movie purchases

Hi,



Thank you for writing to Microsoft Community Forums.



The Microsoft Movies & TV app allows you to watch movies and TV shows purchased from the Microsoft Store on Windows, Xbox and Microsoft.com, as well as movies & TV shows previously purchased on Xbox Video or Zune Marketplace. TV shows can only be purchased,
not rented. If you rent a movie from Microsoft, in most cases you will have 14 days to start watching the movie. And once you start watching, in most cases you will have a 24-hour window to finish watching the movie. After the rental has been viewed, or the
time limits have been reached, the movie will automatically disappear from your collection.



Meanwhile, you can refer the below articles for further information.

Usage rules for Digital Goods (“Rules”)

Movies Anywhere FAQ



However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a

Feedback for this product so that our developer team can look into this and check if it can be implemented in the future updates



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Microsoft Store Digital Movie purchases

The Movies Anywhere app says it is not supported to view the John Wick series or the Star Trek series.. Vudu would let me rent or buy the movies - I already purchased it through the Microsoft store - it will not
let me upload it even though the site sells and rents the movies. Roku does not have an app that lets me upload the movies. The only way I can watch it on the TV is through my laptop which is not something I want to do. The
Windows Media Player is useless because it converts the movies to a format that will not allow me to open the movies to watch.

How can Microsoft sell movies that the purchaser is not allowed to watch with any of apps that Microsoft requires the owner to use?

Do I actually own the movies I purchased from the Microsoft store?h

I understand Microsoft does not do refunds. However, Microsoft should not sell movies if the owner is not allowed to watch them where they want when the want.. I need an app that allows me to watch the movies.

Can you help me?