Windows 10: Can't find ".mkv" videos

Hi, I am having trouble with mkv files. When I copy a folder containing ".mkv" video to my laptop, only the folder get pasted. There is no video in it. What is the problem and how can I fix this?

:)

 

Problem with mkv Files

Hi,

Experiencing issues in playing mkv files after an update may have something to do with the video card driver. If you have another mkv player app or program, we suggest that you try playing those files using another app or program to help us sort out this
issue.

If in case the issue persists, we suggest running video troubleshooter. Just click
Find and fix problems playing movies, television, or video on this
link.

You may also try rolling back the video card driver. Follow these steps:

• Right-click the Windows key and select Device Manager.
• Locate and right-click your display adapter, then select Properties.
• Select the Driver tab and click the Roll Back Driver option.

Let us know how it goes so we can further assist you.

Regards.

 

Audio disappeared - got it back but now have odd mkv problem


Hi. While working at my Windows 10 PC yesterday, I realised there was no sound. My media players gave video only and Avidemux gave a warning “Trouble Initializing Audio Device”. All the obvious checks suggested that there was no problem, drivers were up to date etc.

I went to the sound icon in the system tray and clicked 'Troubleshoot sound problems' which told me it had fixed something but didn't say what. I now have my sound back but with some new issues:

• my WMP no longer plays mkv files
• my mkv files no longer show a 'thumbnail', just the logo of whichever media player is set to play them.

Can anyone suggest what on Earth happened yesterday? Many thanks.

UPDATE: I've found one or two mkv files that DO work with WMP and show thumbnails(!!). But the vast majority of my mkv's have the highlighted problem. All very odd...

 

CANT GET AUDIO WITH A MKV VIDEO

Is it just one MKV video or all MKV videos?

Usually this is not a Windows Problem, the problem is that there is so many MKV encoders out there and there is no consistency with the way MKV files are being encoded . . .

I have seen this with certain MKV videos, that were downloaded from the Web. The problem is that sometimes the MKV file contains 5.1 Dolby sound and this is not supported on many devices and applications for playback.

There is a very good tool MKVToolnix downloadable from
HERE, which will allow you to look inside the MKV file to see if this is the case. The tool will allow you to extract the audio stream, re-encode it and put it back into the MKV file. Then hopefully the MKV file will play as normal.

I hope this helps!