Windows 10: CANNOT VERIFY MY CREDENTIALS for Windows 10 log-in pin

Discus and support CANNOT VERIFY MY CREDENTIALS for Windows 10 log-in pin in Windows Hello & Lockscreen to solve the problem; Hello, I can’t log into my laptop at all using my pin. It says it “cannot verify my credentials”. When I hit reset or forgot my password, it says... Discussion in 'Windows Hello & Lockscreen' started by Jolanda Kieda, Feb 13, 2025.

  1. JOLANDA KIEDA
    Jolanda Kieda Win User

    CANNOT VERIFY MY CREDENTIALS for Windows 10 log-in pin


    Hello, I can’t log into my laptop at all using my pin. It says it “cannot verify my credentials”. When I hit reset or forgot my password, it says “Something went wrong, the pin is not available”. I’m not offered any option other than pin. When I try to reset my pin it says the same thing. I went into safe mode with network - same thing. I thought I could switch to password thru Regedit but apparently hey that’s only for WindowsNT. I have Windows10. What can/should I do? Should I choose something other than safe mode? Is it possibly a bitlocker issue?

    :)
     
    Jolanda Kieda, Feb 13, 2025
    #1
  2. TENFORO
    Tenforo Active Member

    Windows Hello and Pin - Credentials could not be verified.

    Windows hello facial recognition and pin no longer work on our computers. It either says this service is temporary unlivable or your credentials could not be verified. We have tried deleting the NGC folder. Updated Azure AD connect. Tried it on and off the
    domain. but it still never works. Users have to put their passwords in to log in and that works. These are all windows 10 1803 machines. Has any one else had this happen? I need some ideas

    Thank you!
     
    Tenforo, Feb 13, 2025
    #2
Thema:

CANNOT VERIFY MY CREDENTIALS for Windows 10 log-in pin

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