Windows 10: Cannot Update Windows Error 0x800f0831

Discus and support Cannot Update Windows Error 0x800f0831 in Windows 10 Installation and Upgrade to solve the problem; I've been having getting the BSOD very frequently for awhile, I've gotten SYSTEM THREAD EXCEPTION NOT HANDLED, IRQL_NOT_LESS_OR_EQUAL, and some others... Discussion in 'Windows 10 Installation and Upgrade' started by JaronZH, Jan 7, 2025.

  1. JaronZH Win User

    Cannot Update Windows Error 0x800f0831


    I've been having getting the BSOD very frequently for awhile, I've gotten SYSTEM THREAD EXCEPTION NOT HANDLED, IRQL_NOT_LESS_OR_EQUAL, and some others I didn't record. I know the most common solution is to update Windows/Drivers and I cannot update Windows. When I try to install the update '2024-12 Cumulative Update for Windows 10 Version 22h2 for x64-based Systems KB5048652' I get the error 0x800f0831I've ran the DISM Commands ScanHealth and CheckHealth, but once I get to RestoreHealth I get the error 'source files could not be found'.Here is the result of the DISM CommandsI have 0 clue wha

    :)
     
    JaronZH, Jan 7, 2025
    #1

  2. Windows 10 updates - Error 0x800f0831

    I have a persistent 0x800f0831 error on a couple of Windows 10 Pro (build 19044) machines. It's been weeks since Updates are stuck, and I get this error.

    I have tried whatever method I could find:

    • Followed the steps provided by the Microsoft support chatbot, i.e. running DISM (/scanhealth, /checkhealth, /restorehealth).
    • Run the Updates additional troubleshooter.
    • Tried various (popular it seems) methods found on the internet, including stopping and starting update-related services while deleting various windows folders etc.
    Nothing works. I am open to other suggestions. Machines are i5 16GB RAM.

    Any more tips are apprieciated.
     
    Konstantinos GSA, Jan 7, 2025
    #2
  3. dalchina Win User
    2023-05 Cumulative Update KB5026361 update failure 0x800f0831

    Usual fix for that is an in-place upgrade repair install which keeps all progs and data like any 'upgrade' procedure. I seem to recall that was suggested in your previous thread. Tutorial available, and I've posted a 4 step short-form procedure many many times. Were you to search tenforums for 0x800f0831 you might find e.g.
    Cannot Update Windows Error 0x800f0831 390781d1683995667t-2023-05-cumulative-update-kb5026361-update-failure-0x800f0831-1.jpg
     
    dalchina, Jan 7, 2025
    #3
  4. Cannot Update Windows Error 0x800f0831

    Windows update error Error 0x800f0831

    Hello,

    couple of days ago I realised that my search bar in the bottom left isn't working. After an small investigation i found out the my windows update got an Error 0x800f0831. In the CBS.log I found this:

    Failed to resolve package 'Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Mark store corruption flag because of package: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to check whether this is the real child: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to collect affected dependent package for package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~10.0.19041.508 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to process package watchlist. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to plan execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    WER: Generating failure report for package: Package_for_KB5003791~31bf3856ad364e35~amd64~~19041.1237.1.3, status: 0x800f0831, failure source: CBS Other, start state: Absent, target state: Installed, client id: UpdateAgentLCU

    I tried to find 'Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1' in the update Catalog but I couldn't found it.

    I don't know how to fix this problem. Therefor i am grateful for any suggestions.
     
    Luis Pistauer, Jan 7, 2025
    #4
Thema:

Cannot Update Windows Error 0x800f0831

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