Windows 10: Cannot open WD my cloud mirror despite being able to see it on the network

Hi there,


I have a new windows 10 PC. I have a WD Mycloud mirror NAS which is on my home netwoek. All my files back up to it from my old PC. I want to access them and upload them onto the new PC.


On my old PC, I could see the My cloud in the network folder, right click and open the NAS to see all the files.


On the new computer, when I right click, there is no option to do this. Double clicking just takes me to the WD Mycloud dashboard, but I cannot actually see all the folders and shares within the NAS itself. See screenshot below of what I get when I right click on the WD Mycloud mirror. Is there something I need to change within windows to access it?


Thanks,


Jonathan




:)

 

My Cloud Mirror is in Network but can’t access

Hi

I have a My Cloud Mirror and have updated to new windows 10 and now i can’t access My Cloud on my PC. is shows in my Network but an network error shows and windows cannot access \MYCLOUD. (see pic)




I can acces it through the IP and i can access the web settings page. i also have WD SmartWare and that is running fine and i have my Plex libary’s folder path as \\MYCLOUD… and that is also working fine. I have also posted this question in the WD froums.
(My Cloud Mirror is in Network but can't access)

Regards

 

WD my cloud - connectivity issues after win10 update

Hi,

I have connectivity issues with my WD my cloud mirror 4TB after a regular windows 10 update - I previously had win10 installed in this computer and there were no problems. I have read many threads in the forum
but I have not been able to see this exact issue.

Summary of the issue:

• 
  When I try to access WD my cloud through windows explorer it shows that credentials entered are wrong
  
• 
  When I try to access WD my cloud through my web browser using the static IP address asigned to the devided, it displays a message saying that website cannot be accessed
  
• 
  When I try to access WD my cloud through the official app, it shows a message stating that device could not be found
  
• 
  This problem only happens in my main computer. I can still access WD my cloud from other laptops either using win explorer, web browser or the app.
  

Things I have tried and have not worked so far:

• 
  Change my WDmycloud user and credentials (using another laptop)
  
• 
  Delete network connection (Net Use * /delete)
  
• 
  Delete WD credentials using windows credentials manager and rebooting
  
• 
  Use RegEdit (1. Create a Dword called 'AllowInsecureGuestAuth' in HKLM\SYSTEM\CurrentControlSet\Services\LanmanWorks, 2. Set the new value to 1, 3. Then close Regedit and Reboot.)
  

Any suggestions are very welcommed


Many thanks,

 

WD my cloud - connectivity issues after win10 update

Hello Andres,

We would like to check if you're still encountering the issue.

Keep us posted.