Windows 10: Cannot Install Any New Games from Xbox App or Microsoft Store

Hello,I've been trying to install new games with the Xbox App for over a week, and it always fails.In the Xbox app the error reads "Something unexpected happened. Reporting this problem will help us understand it better. You can try waiting a bit and try again or restart your device. That might help.Error code 0x800700b7"When I look at the Microsoft Store for the same game the error is displayed as "Cannot create a file when that file already exists Exception from HRESULT: 0x800700B.I've tried it with different games, and free games, and even bought a game to see if that will be different. N

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Problem with lanching games from the Microsoft Store or Xbox App

So i think i have googled myself insane over this

Recently i upgraded my motherboard and CPU, with this i also installed Windows again, now when i try to launch any games installed either via the Microsoft Store or the Xbox app it just opens the microsoft store to the game services page.

I have tried googling and it seems to be a common issue, and i have tried all the solutions suggested

List of what i have tried:

-Rebooting my computer

-reseting the Microsoft store with WSRESET

-Tried repairing game services

-Tried resetting game services

-Deleted game services and game services net in registry

-Repaired the game

-reset the game

-Uninstalling and reinstalling game services

-Using a windows image to repair

-Windows troubleshooter

-Reinstalled the Xbox App

-Updated to windows 11 (although i didnt really want to)

After all this the problem still persists. I am reluctent to reinstall the game as my internet is quite slow and i share 200GB a month with my family

So now i come here seeking help, does anyone have a suggestion to what i can do further.

I appreciate any help or suggestions

Thank you

 

Unable to download certain games on Xbox App or Microsoft games store

Hi there,

I am trying to download No Man's Sky onto my computer via both the microsoft and xbox gaming app. I am able to download other games (Sea of Theives, Moonlighter) with no issue, but others (such as no mans sky) either do nothing (when trying in microsoft
app) or Error code 0x00000001 (Xbox store).

Steps I have done to troubleshoot:

1. Uninstalled and reinstalled both stores

2. Reparied and reset both apps from apps settings

3. Uninstalled Xbox app and tried to download from microsoft store

4. Went into services and ensured all xbox services are running

- I have 2 instances of Gaming services. One is running and the other gives error code 31 when trying to start it

5. I have reset gaming services and the app downloader from settings

6. I have restarted my pc many times

7. I have fully updated windows

8. I have peformed a repair install of windows

Nothing works. All other forms and questions I have seen only seem to generate the generic responses of

1. Restart your PC

2. Reset the app

3. Update windows

4. Repair install

I have followed all of these steps and still cannot properly access services. Can you please suggest any other approaches to fixing this error?

Many thanks,

Aaron

 

The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator