Windows 10: Cannot add my child microsoft account in my family group

Hi team,I tried to add my children in my new family group but it seems it is not allow me to do so as it state I have to remove them from the current family group, but I cannot remove them as I cannot find the remove dots in their account page / family account profile page, how can I add them in my new family group? Thanks!Harry

:)

 

Microsoft Family - Child can remove themselves from the family

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with Microsoft Family group.



Usually, when you add a Child account to Family group, the child account will not be able to remove themselves from the Family. Only the Adult account can remove the Child account from the family.



One of the possibilities that I can think of is that the Child account was added as an Adult account by mistake and that could be the reason your Child was able to remove him/her from the Family.



I would suggest you to try adding the Child account once again to the Family Group and see if the Child has an option to quit the Family group. Refer the article

Add members to your family group



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.

 

Microsoft family problem

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

• When you say ‘I re-connect the account’, did you re-add the account to the Family group on the website or add the user account on the PC?
  
• Did you check the system time to see if it has been set correctly?
  

This issue can occur if some of the settings are not working as expected.

Let us try these methods to check if that helps.

A: Suggest you to
remove the child account from the Family group account. To remove a member from your family group, you must have an adult account.

I would also like to inform you that if you have added the account as a child again (if not, add the account as child), try to set up screen time and then turn it off.

B: Once it is done, you can
add the child account to the Family group. After adding the account, have your child sign in to the PC. Refer to the steps under the section ‘Add
an existing child account on your PC to your family group’.

Article for Reference.

‘Setup and manage your Family’

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator