Windows 10: Can someone please help me with my bluetooth headphone audio issues?

I am using Powerbeats Pros Bluetooth headphones that hook around your ears and am running Windows 11 on a game laptop from Acer, the Nitro. My headphones will connect to my computer and say connected in the Bluetooth menu. But they won't connect any audio, the audio plays from my laptop speakers and it shows no way to change it. Typically, when they had worked, they would say "connected, audio, mic", now they just say "connected". I've restarted my laptop with them connected, unconnected, and not even as a device countless times. I've been to System>Sound>MoreSoundSettings>playback an

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

headphones directional audio issue

Hi

Welcome to Microsoft community.

It sounds like you've identified that your Razer Kraken headphones have suffered some physical damage that affects the directional audio, and you're looking for a way to make them usable by playing all audio through the working part of the headphones. Here are a few steps and suggestions you can try to achieve this:

Step 1: Enable Mono Audio and Adjust Volume

Since you mentioned that enabling mono audio makes the sounds incredibly quiet, you can try to increase the system volume and the application volume to compensate. Here’s how to do it:

1. Enable Mono Audio:
   
   • Open Settings.
     
   • Go to Ease of Access > Audio.
     
   • Toggle on Turn on mono audio.
     
2. Adjust System Volume:
   
   • Right-click the sound icon in the taskbar and select Open Volume mixer.
     
   • Ensure all volume sliders are set to maximum.
     
3. Adjust Application Volume:
   
   • Open the application you are using (e.g., Fallout 4).
     
   • Go to the audio settings within the application and ensure the volume is set to maximum.
     

Step 2: Check Realtek Audio Console Settings

Since you have Realtek Audio Console, ensure it’s configured correctly:

1. Open Realtek Audio Console:
   
   • Search for Realtek Audio Console in the Start menu and open it.
     
2. Check Speaker Configuration:
   
   • Go to the Speakers tab.
     
   • Ensure that the Headphone Virtualization and Front left and right full-range speakers are configured correctly.
     
3. Use Loudness Equalization:
   
   • Go to the Enhancements tab.
     
   • Enable Loudness Equalization to help balance out the audio levels.
     

Step 3: Hardware Fix (Optional)

If you're comfortable with a bit of DIY, you could try to repair the headphone cable. This involves:

1. Cutting the damaged part of the cable.
   
2. Soldering the wires back together or using a new 3.5mm jack.
   
3. Covering the exposed wires with electrical tape or heat shrink tubing.
   

There are many tutorials online that can guide you through this process. However, this requires some basic knowledge of electronics and soldering.

If none of these solutions work, it might be time to consider investing in a new pair of headphones.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Bluetooth Headphones not Recognized as Audio Device.

Hi, my name is Kelly, and I'm an independent consultant and I'm here to help.

If your ATH-ANC700BT headphones are not being recognized as an audio device on your Windows 11 PC, there are several steps you can take to try to resolve the issue:

Restart your PC and headphones: Sometimes, simply restarting your devices can resolve connectivity issues. Turn off your headphones and PC, then turn them back on and try pairing them again.

Update your Bluetooth drivers: Make sure that your Bluetooth drivers are up-to-date. Check the manufacturer's website for the latest driver updates and install them if available.

Remove and re-add your headphones: Remove your headphones from the list of Bluetooth devices on your PC and then re-add them. This can sometimes resolve connectivity issues.

Disable and re-enable Bluetooth: Try disabling and re-enabling Bluetooth on your PC. You can do this through the Windows Settings app by navigating to Devices > Bluetooth & other devices.

Check audio settings: Make sure that your headphones are selected as the default audio device in the Sound settings. You can access the Sound settings by right-clicking the volume icon in the taskbar and selecting "Sounds".

Roll back the Windows update: If the issue started after a recent Windows update, try rolling back the update to see if that resolves the issue. You can do this through the Windows Settings app by navigating to Update & Security > Windows Update > Advanced options > View your update history > Uninstall updates.

If none of these steps work, you may want to try contacting the manufacturer of your headphones or Microsoft support for additional assistance. It's also possible that the issue could be related to a hardware problem with your PC's Bluetooth adapter.