Windows 10: Can anyone help me with my main Microsoft account being hacked? Please

Just yesterday when I woke up to check if any of my friend were online on the Xbox app I was signed out. I tried signing back in but it was letting me. So i proceeded to go to my laptop to check what was wrong with my microsoft account. It was said that an account didn’t exist with my email, but my account still showed in certain areas like the microsoft store. I tried signing in by using the pin I use on my laptop to log in and it showed me another email linked to my account. I have things that I can use to prove it’s my account like emails, previous password resets, etc. So may I please get

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Microsoft Account was hacked

Hi,

Thank you for posting your query in Microsoft Community.

I’m sorry to hear that someone hacked into your Microsoft account.

I understand how frustrating this could be. I will be glad to assist you with this.

I would suggest you to click on the link below for steps to recover your account.

How to recover a hacked or compromised Microsoft account - Microsoft Support

Sometimes, you may not receive any notifications if the two steps verification settings is turned off.

Please follow the instructions in the link below and make sure that the setting is turned on.

How to use two-step verification with your Microsoft account - Microsoft Support

Hope this helps. Do let us know if you need further assistance. We will be glad to help.

 

Hacked Account - No way to get help from Microsoft

Hi MarcW74, my name is Jay. I'm an independent advisor. I'd be happy to help with your issue.

Please check the procedures on these Microsoft

Compromised Account Solution for XBOX - a step-by-step guide that will give you options whether you are able to access your account or not. Select the check or ex symbols depending on your situation to properly guide you on the next steps:

https://support.xbox.com/en-AU/my-account/secur...

How to recover a hacked or compromised Microsoft account:

https://support.microsoft.com/en-au/help/10494/...

I hope this helps, please feel free to ask questions and keep me on track. I will keep working on this issue until it's resolved, thank you.

Regards,

Jay

 

microsoft account hacked need help as verify email is not mine

Hi! Good day , Jerry here, an independent advisor. Here to help you.

If your account got locked you may follow this steps on this article below.

https://support.microsoft.com/account-billing/h...

I would also suggest to coordinate with your bank to block those accounts that are being used to purchase xbox cards.

If you have any additional questions please don't hesitate.