Windows 10: Bug Check 20001 from amdppm.sys

I have been having some freezing/crashing issues with my computer for a couple months now. It will freeze up or blue screen at random times to the point where I have no idea how to replicate the issue. Sometimes it happens multiple times per day, sometimes it goes a week or two without any issues. I tried a fresh install of Windows and that resolved it for about a week before the freezing/crashing started happening again. The blue screen identifies it as a Hypervisor error, but I cannot find out what is causing it.Link to download the dump file: https://drive.google.com/file/d/1ntzeH2_4RakzUnf

:)

 

Bug Check Reboot

Hi, thanks for that information, and after doing the steps the issue still persists? if same and since the error is pointing out the dxgmms2.sys which is your graphics card, there might be a hardware-related problem with your graphics card, in this case, I suggest contacting a local technician to physically check the device for any hardware-related issues or try another Graphics card just check.

 

Bug check error: 0x00000133 on Windows 10

Hi,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand your concern about accessing your device after performing a bug check, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Are you able to boot the device to desktop?
• What is the complete error message along with error code of this issue?
• What is the make and model of your device?

If you are able to log-in to the desktop, try few of the below troubleshooting steps and check if it helps.

Step 1: Run Memory Diagnostic Tool.

Follow the below steps:

• Press Windows key and type
  Memory Diagnostic.
• Select Windows Memory Diagnostics
  and click on Restart now and check for problems.
• Follow the on-screen instructions.

Step 2: Run the Power Troubleshooter


Power troubleshooter find and fix problems with your computer's power settings to conserve power and extent battery life

• 
  Type Troubleshooting in the
  Search bar on the desktop and press Enter.
  
• 
  In the Troubleshooting window, click on
  View All on the left pane.
  
• 
  Click on Power.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Step 3: I suggest you to check for the pending updates on your device install them and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue, we will be happy to assist you further.

 

Taskbar bug: switching to another window -will not appear at the front


Follow either of these steps to fix the issue with the Active window hiding behind.

Method 1:
I suggest you to disable window by hovering over it with the mouse and check if it helps. To do so I suggest you to try the below given steps and check if it helps:

1. Press Windows key + X key and click on Control Panel.
2. Select or click Ease of Access.
3. Click or tap onEase of Access Centre.
4. Click on Make the Mouse Easier to Use was uncheck Activate Window by hovering over it with the mouse.
5. Check if issue is resolved.

Method 2:
I would suggest you to completely uninstall the touchpad driver and reinstall it. Kindly follow the below given steps.

1. Press “Windows key + X” and click on “Device Manager”.
2. In the list of devices, you should see the touchpad drivers.
3. Right click on the device and then select "Uninstall".
4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.
5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.