Windows 10: BSOD error when power on the laptop after shutdown.

Over the past month, my Asus Vivobook 14 Ryzen 5 3500U has been giving me a Blue Screen of Death BSOD error. The error only occurs when I shut down the computer and power it on after some time. Otherwise, it works fine if I don't shut it down. I attached the minidump file below. Any suggestions on how to solve this?minidump file

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Windows 10 shutdown power still light and fan still working

Hi,

Thank you for posting in Microsoft Community.

I understand that the laptop will not shutdown completely. We will help you.

I suggest you to try the below steps and check if it helps you.

• Remove all the externally connected devices and cables including the battery.
• Hold the power button for about a minute and release the power button.
• Connect only the power cable and power on the PC.
• Check if the issue persists.

Keep us posted to help you better.

 

Windows 10 shutdown power still light and fan still working

Sachin.V thank you for reply the post i hope no problem again . i try 2 times shutdown seen like problem solve thank you

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.