Windows 10: Bluetooth suddenly disappeared

Hello, My Bluetooth suddenly stopped working. It disappeared from my settings as well. When I went to device manager, the Bluetooth adapter was hidden.I attempted to fix it by uninstalling my Bluetooth drivers and then reinstalling. But when I downloaded the driver's from my manufacturer ASUS 550b-m WiFi II, the installer starts then closes immediately. In BIOS the Bluetooth adapter is "enabled".I did a system restore to a day before but the Bluetooth was still disactivated.Thank you for your help

:)

 

Bluetooth Suddenly Disappeared - from settings & device manager

Number 1: Open up the devices window (search for Device Manager, and you will get the window).





Number 2: Open up the View Menu. When I selected "Show Hidden Devices", my Bluetooth devices and installed drivers appeared.





Now you should see Bluetooth on the device list. Click the arrow to open up the selections:






Number 3: I double clicked each of the 'devices' under Bluetooth (there were several on that particular computer). The message told me that the devices were'disconnected'. I right-clicked each of them and selected 'Update Driver". I chose to search the web for the updated drivers:





It updated one driver, but Bluetooth was still disconnected.

Number 4: Finally, I went to the web-site of the maker of that laptop and downloaded the most recent drivers to the machine. I unzipped them, and selected 'Update Drivers' again for the Bluetooth device on the machine (which unfortunately had a generic name like 'Win USB Bluetooth Device' so I wasn't sure I was selecting the correct thing).

This time, however, I chose "Browse my computer for driver software", and chose the folder to which I unzipped the downloaded driver. The driver updated and, lo and behold, the device connected.

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I'm giving you such a detailed description because it took me a couple of hours to find where the problem lay and solve it. Hope this helps you! If I've been unclear, please let me know!

 

Bluetooth suddenly disappeared

Hi, Sreelu2003.

Welcome to Microsoft support community.



We noticed you are having problem with the disappearing Bluetooth icon and the misfunctioned Bluetooth. Certainly we understand your negative experience, however there seems few things we could do from system perspective--->



There is a big chance that this might be a broken hardware issue. As the thing happened so suddenly and the Bluetooth device could not be found under the Device Manager anymore; which means there is some problem with the physical connection right now.



We need to know:

• Can you recall, what happened before the issue like system update, software change maybe?
  
• Under device manager, did you see your Bluetooth adapter? Because you just say you have rescan the hardware which is not clear for us. If could ,please right click open the property menu and take a screenshot of the general tab of the property menu.
  
• You are using an laptop am I correct? If not you probably use a Bluetooth adapter; you might check the Bluetooth adapter is working anymore in that case.
  
• Are you using an Bluetooth and network 2 in 1 card? Because there is some specific problem about that setup sometimes.
  

Without more detail, we would suggest you:

• If you have a system restore point enabled, try to restore to the point before the Bluetooth is still at working state.
  
• Check Bluetooth event
  

Use Win + x > Event Viewer, under the path Application and service log > Microsoft > Bluetooth-*(There is serval Bluetooth related component).

If you found any specific error message which could identify your problem post that out.

• Contact the after-sale support to see if they could help you, if you do not know how please give us your laptop model or hardware info if you are on desktop.
  

Sorry that this might not be what you expect but there is little thing we could done at system wide; feel free to keep the situation updated so we could continue investigation. Looking forward about your reply.



Best Regards

Benjamin.C- MSFT | Microsoft Community Support Specialist

 

Microsoft bluetooth mouse 3600 suddenly undetected


I'm using a Microsoft mouse 3600 on Windows 10, all worked fine until suddenly the mouse stopped working, it disappeared from the Bluetooth detection and can't be found anymore. I need to say Windows performed an update yesterday but it still worked fine after the update. I've tried replacing batteries, updating Bluetooth driver, went one step before the updates and nothing. I obviously tried troubleshooting about anything.The mouse does work on other laptops.

Any ideas? thanks