Windows 10: Bluetooth Stuttering, both output and input non-functional.

Hey Team,So, I have had an issue with my user-base where all Bluetooth audio devices, both directly connected and through dongle, have stuttering output audio and the input audio does not work when they are making calls. No connectivity issues, as in keeping the device connected. I have gotten the drivers updated, uninstalled and reinstalled, removed Bluetooth and reinstalled it completely, used Intel's Smart Updater, installed WiFi-Lan drivers onto the device, updated firmware, this has gone on during multiple updates so it's not that, updated any devices that we've tried, used device compa

:)

 

Windows 10 Bluetooth Headset issue - Stuttering or breaking audio input & output

Hi,

I have 2 Bluetooth headsets

• Samsung level U (Bluetooth Ver. 4.1 / A2DP, AVRCP, HFP, HSP)
• Philips SHB7250 (Bluetooth Ver 4.0 / NFC Support / A2DP, AVRCP, HFP, HSP)

In both the wireless/bluetooth headsets I face the following problem:

Problem 1:

The output audio breaks in all the following cases

• Listening to music on any application (VLC, Windows Media Player, etc)
• Watching movie or any video

Description of "the audio breaks": I can hear sound for few random
seconds and than its totally gone for few random seconds and then it automatically comes back and the cycle goes on...

Problem 2:

The input audio from mic breaks (for very small fraction of seconds) while recording video, thus producing a garbled or stuttering audio recording.

The recorded video has absolutely no issues. I have tried the following apps and the issue is same everywhere:

• The cyberlink screen recorder 4

Both the headsets work perfectly with the following android phones

• Samsung Galaxy S8
• Samsung Galaxy S7 edge
• Vivo V17 Pro

No issues with audio playback via speakers or wired headset.

The platform specifications:

• Hardware Specifications:
  • HP Pavillion x360 Convertible 14-ba073tx
  • Intel core i5-7200U CPU @ 2.5 GHz
  • RAM 8 GB
  • 64 bit OS and Processor
  • Pen & Touch Support with 10 touch points
  • 256 GB SSD (OS and all softwares are installed on this SSD C
  • 1TB SSHD (8 GB SSD integrated)
  • Intel Wireless Bluetooth Device (I believe bluetooth and wifi are combined in this single chip)
  • Intel Dual Band Wireless-AC 7265
• Software Specifications
  • Windows 10 Pro 1909 build 18363.815
  • All latest and updated drivers from windows update
  • Also tried installing latest drivers from the manufactures website (HP support assistant)

Few Questions I would like to answer in advance:

• Are you also experiencing the sound issue when using a wired headphone?
  • NO
  • No issues while using any bluetooth speakers (used only for output audio), problem is only with voice and music both enabled bleutooth device
• Have you made any recent changes or installed updates prior to this issue?
  • I regularly update my computer. And the problem persists
  • I have done a fresh installation of windows 10 19H2 with latest drivers being automatically downloaded using windows updater.
  • Have also tried
  • Have tried on 2 laptops
• What build and version of Windows 10 are you using?
  • 
    
    
• The Device manager doesn't shows any issues:
  • 
    
    

Solutions already tried:

A. Fix Bluetooth problems in Windows - Microsoft Support

B. Redirecting

C. Please run the Bluetooth troubleshooter and see if the issue will persist. Please follow the steps below on how:

1. Press Windows and I keys to open Settings.
2. Click on Update & Security.
3. On the left hand pane, click on Troubleshoot.
4. Under Find and Fix other problems, click on Bluetooth.
5. Click on Run the troubleshooter.

If the troubleshooter was unable to fix the issue, please download and install the latest drivers for your Bluetooth adapter. Please click on this link on
how to Update drivers in Windows 10.

NOT WORKED.

D. turning of WiFi connection while using wireless audio devices. NOT WORKED

E. Disconnecting other bluetooth devices like mouse, and only connecting single bluetooth device. NOT WORKED.

Tried all the above steps but nothing worked

I don't know what microsoft is doing for such a serious issue which many are facing.

Solution:

I am shifting to apple ipad and mac

I don't know what others will do

 

My Bluetooth headset cannot function as Input and Output simultaneously

Hi,

So whether I am playing videogames (Fortnite, Overwatch, MW, etc) or I am on a zoom call, it seems all of my headsets (wired and bluetooth) can only function as either input or output. They cannot do both at the same time for some reason. They worked fine
on my last laptop, but after moving to my new laptop (MSI GS 66), I've had to use headphones for output and plug in a pair of earphones to use as output.

I've turned on all permissions and updated all the drivers multiple times to no avail. Does anyone have a fix for this problem?

 

Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

I have been using my Sony WH-1000XM4 headphones with my Windows 11 PC for more than 100 days with no issues. Recently, the device stopped being recognized by my system as an input-output device. It connects over Bluetooth, videos pause when I take my headphones off as they used to when playback was not an issue. But the audio output continues to happen through the device speakers.

I have tried to select the device as default from the Advanced Sound Settings, but it is not even on the list of devices under the "Playback" tab. Bluetooth audio with another headset works perfectly, and my headset continues to work perfectly with my Android phone. I have tried driver updates and anything common found on the internet but with no luck. The device just never appears on the input nor output device list, and in the Bluetooth tab, the entry has "Connected" under it rather than "Connected voice, music".

The PC bluetooth functions well with any other device (even audio I/O devices), so I do not think it is a bluetooth issue although I might be mistaken. And as I said, I used the same device combination without any issues for at least 100 days before the inexplicable problem surfaced.

Any ideas of what to try next? Thanks for your help already.