Windows 10: Bluetooth pairing issue "Try connecting your device again"

I have tried to pair my controllers, headphones on my pc, but it kept showing "Try connecting your device again". I had tried multiple methods, running the Bluetooth troubleshooter, start or restarting the Bluetooth Services, reconfigure the Log On settings for the Bluetooth Support Service, reinstall Bluetooth Drivers, tried to update the Bluetooth Drivers. I have also updated my Xbox controller. Tried all the methods but to no avail. Please help!

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows - Microsoft Support

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

Bluetooth Earbuds - Paired not Connecting...

Soooo, I have Windows 10 64-bit Build: 1803 Completely updated via Windows Update.
Trying to use Insignia Bluetooth Earbuds Model: NS-CAHBTEP01

I used to be able to use these bluetooth earbuds just fine before (not sure which windows 10 build but it was windows 10)...But I haven't used them in awhile so they weren't paired...Went to pair them the other night and when they first pair they work perfectly fine...not an issue at all. They say, "Power On", "Device Connected". They show in bluetooth devices "Connected Voice and Music", However when I turned the device off and turn them back on later to use them they connect but not completely. Instead they say, "Power On", "Devices Connected" but they show in bluetooth devices "Connected Voice" no music. When I go to power off the device to retry it keeps saying on the device, "Power On", "Device Connected" and they will not power off at all...it's so strange... I even used a different pair of bluetooth earbuds with the same exact results so I don't think it's the earbuds...I think it's something with this windows 10 build.

Has anyone ever heard of this and know a fix? The only way I can continue to use them is constantly removing them from bluetooth devices and do a brand new pairing until the next time I shut them off...then I have to start all over again. So strange that when I go to reconnect a second time that's when I have the issue.

 

Unable to connect to Bluetooth device. It pairs up fine.

Hi Hamno,

Thank you for the reply. Sorry for the delay.

I appreciate your efforts and time.

Have you tried upgrading/re-installing the drivers?

I suggest you to try the steps provided below and check if it helps.

• 
  Make sure your Windows device supports Bluetooth and that it's turned on. You'll see a Bluetooth button in action center.
  
• 
  If you don’t see the Bluetooth button, try updating your device's driver. Here's how: Go to
  Start, enter Device Manager, select it from the list of results, and then, in
  Device Manager, locate your device, right-click (or press and hold) it, select
  Update Driver Software, select Search automatically for updated driver software, and then follow the rest of the steps.
  
• 
  If Bluetooth is turned on, and the driver is up to date, but your device still doesn’t work, try removing the device and re-pairing it. Here's how: Go to
  Start, enter Devices, select Bluetooth, select the device, select
  Remove device, and then try pairing again.
  
• 
  Make sure that the Bluetooth-enabled audio device is on and discoverable. How you do this varies with devices, so check the info that came with your device or go to the manufacturer’s website.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.