Windows 10: Bluetooth Audio Starts and Stops at a Regular Interval

Recently, I started having a problem with my Bluetooth audio starting and stopping at a rate of about twice per second. The rate at which the chopping occurs is constant, and the time audio on and off intervals are about equal. The only changes to the system that I am aware of are Windows updates. This issue is occurring with both my UE Roll speaker and Sennheiser headphones. The computer is a Dell XPS 8900 desktop running Windows version 2004, build 19041.685. I have tried uninstalling and reinstalling the Bluetooth drivers. The audio from the analog outputs from the computer and my HDMI monitor are not affected by this issue. Any advice on how to correct this issue would be greatly appreciated.

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

http://windows.microsoft.com/en-us/...audio-devices-and-wireless-displays#v1h=tab01

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Have windows 10, and suddenly my audio stopped

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As the above description is not clear, do let us know the following to assist you better with this issue:

• What is the exactly issue you are facing with audio and how exactly are you trying to access it?
• What exactly do you mean by: Have windows 10, and suddenly my audio stopped?
• Have you made any changes to the operating system, prior to this issue?

I suggest you to install all the pending updates and audio drivers and check if it helps.

Step 1: I suggest you to update the audio drivers from Device Manager and check.

Steps:

• 
  Right click on the Start
  button from the desktop and select Device Manager.
  
• 
  Expand Audio inputs and outputs, right click on
  High Definition Audio Device and click on Update driver software.
  
• 
  Also, try to search for the drivers with the help of model number of your computer from the Manufacturer’s website and install them.
  

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you accordingly.