Windows 10: Bluescreen

I am struggling with my laptop that keeps on restarting and showing a blue screen. The causes of it is an anti-virus and my Microsoft windows operating system. I do not know how to solve this issue. The files version for my OS is 10.0.22621.1 winbuild.160101.0800 and my anti-virus is 25.2.825.0. I literally got this laptop a month ago and it's busy doing this. I need this to be fixed asap please. Can this be done?

:)

 

bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator

 

Bluescreen during browsing webpage

there is auto windows update for 2018-10 cumulative update for windows 10, and kaspersky internet security auto updated to 19 version, few day later after update it give bluescreen of KMODE_EXCEPTION_NOT_HANDLED when
browsing internet webpage. Then I try to update the Realtek network card driver, but it did not solve the problem and
now new bluescreen message is DRIVER_IRQL_NOT_LESS_OR_EQUAL.

I had tried the troubleshooting steps but it still the same thing happen when I browse webpage.