Windows 10: Bluescreen while watching films

So I have a problem with my device where when I watch a movie I get a blue screen. But when I play something or use the device the bluescreen does not appear. I would be happy to help.I have windows 10

:)

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Film & TV

Hi,

Thanks for posting to our Microsoft community. We are sorry for the inconvenience caused.

Please answer the following questions to understand the situation better,

• Is the issue specific to Film and T.V. app?
• Had you done any prior changes before the issue?

Please follow the below steps and check if it helps,

• Open an Elevated Powershell prompt by pressing the Windows Key, typing Powershell, then pressing
  Ctrl+Shift+Enter
• Paste the following command into Powershell and execute it:
  
  Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Reply us if you need further assistance we will be glad to assist you.

 

Films & TV playing sound only in HEVC files after the Autumn update. Why?

Hi SiddharthaKovid,

There could be a number of factors as to why you are issues with Films & TV app. This could be caused by an outdated application. You can consider resetting the Films & TV app. To do this, refer to the steps below:

• Go to Settings > Apps > Apps & feature.
  
• Click the Films & TV app from the list and then choose
  Modify. Follow the on-screen instructions to reset the app.

If the issue persists, you can uninstall and reinstall the app. Follow the steps above and choose
Uninstall instead of Modify.

Let us know how it goes and we'll assist you further if needed.