Windows 10: Blue screen when zooming on touch screen

Hello there,we have a serious issue with BSOD when zooming images in our software by means of a touch screen device.It is pretty much independend from the hardware and OS we assume a bug in the win32kbase.sys --> CTouchProcessor::UpdateThreadPointerList :SYMBOL_NAME: win32kbase!CTouchProcessor::UpdateThreadPointerList+90a4fMODULE_NAME: win32kbaseIMAGE_NAME: win32kbase.sysIMAGE_VERSION: 10.0.19041.2075STACK_COMMAND: .cxr 0xffffcd0cfa43ed60 ; kbBUCKET_ID_FUNC_OFFSET: 90a4fFAILURE_BUCKET_ID: AV_win32kbase!CTouchProcessor::UpdateThreadPointerListOS_VERSION: 10

:)

 

Touch screens

I can do 60 words per minute on my phone, perhaps more now as I've got used to the phone. ( htc desire z, using the stock onscreen keyboard)

Touch screen + predictive text I recon I could equal my keyboard typing speed. Maybe beat it depending on how advance the predictions are.

( hard to use predictive software on traditional keyboards as there is no way to quickly choose the suggested word, where as touch screen keyboards can have the suggested words appear above the function keys)

 

touch screen

Hi,

We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

Method 1: Check if the touch screen driver is enabled.

• In the Search bar, type Device Manager.
• Locate Human Interface Devices and look for touch screen.
  
• Right-click touch screen and check if it is enabled. If not, please enable it.

Method 2: Reinstall the touch screen driver.

• In Device Manager, go to Human Interface Devices.
• Locate touch screen again and right-click it to Uninstall
  the driver.
• Restart your PC to automatically install the driver.

Feel free to post back for updates.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.