Windows 10: Blue Screen Error

Discus and support Blue Screen Error in Windows 10 Gaming to solve the problem; I received the following blue screen message before my computer shut down. I only receive this error when playing The Sims 4. Please advise:Stop code:... Discussion in 'Windows 10 Gaming' started by Sophia Thompkins, Nov 5, 2024 at 6:32 PM.

  1. SOPHIA THOMPKINS
    Sophia Thompkins Win User

    Blue Screen Error


    I received the following blue screen message before my computer shut down. I only receive this error when playing The Sims 4. Please advise:Stop code: VIDEO_TDR_FAILUREWhat failed: nvlddmkm.sys

    :)
     
    Sophia Thompkins, Nov 5, 2024 at 6:32 PM
    #1
  2. AMRITA BHATTACHARJEE
    Amrita Bhattacharjee Win User

    Error. Blue Screen

    Hi,

    In addition to the above mentioned solutions by Community members, I would like to add the following:

    Before we proceed I would like you to answer the following question:


    • What is the make and model of your computer?

    • Did you make any changes prior to the issue?
    The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

    I suggest you to follow the step below:

    Step

    I suggest you to refer the article below and check if it helps:

    Troubleshoot blue screen errors

    Resolving Blue Screen errors in Windows - Microsoft Support

    Please get back to us with updated status, we will be happy to assist you.
     
    Amrita Bhattacharjee, Nov 5, 2024 at 6:36 PM
    #2
  3. ROAN T
    Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Nov 5, 2024 at 6:36 PM
    #3
  4. DARLEEN PEN
    Darleen Pen Win User

    Blue Screen Error

    Blue screen error - SYSTEM_SERVICE_EXCEPTION

    Hi,

    Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

    • Which build of Windows 10 is currently installed on your computer?
    • What changes have you made to the device before you encountered these errors?

    In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
    to troubleshoot blue screen errors in Windows 10.

    We're looking forward to your response.
     
    Darleen Pen, Nov 5, 2024 at 6:36 PM
    #4
Thema:

Blue Screen Error

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