Windows 10: Blue screen error caused by Razer driver?

Hello,I posted a question yesterday.Maybe i did something wrong cause my post got deleted.Lets try again.I got Bsod'shttps://drive.google.com/...zGpM-Y9I/view?usp=sharinghere is a link to the dumpfile that was created after doing a verifier.The person who was helping i think "David-m" was telling/asking me wich razer products i use i answered the following.Razer products i use:1. Razer Wolverine Ultimate, controller i sporadically use, feels like the bsod started happening after not playing a game on the controller for a long time, and then useing it again.2. Razer Kraken X surround gameing

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen error caused by ntoskrnl.exe

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. I have analyzed the dump files and will need the following information:

• When do you get the Blue Screen error?
  
• Are you able to boot the computer to Desktop?
  
• Which build version of Windows 10 is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

The Blue screen error caused by ntoskrnl.exe is related to memory and possibly a faulty driver. I suggest you to follow the steps mentioned below:



Method 1: Boot in to safe mode



I suggest you to boot the computer into safe mode and see if the issue persists in safe mode. Please refer the article

Start your PC in safe mode in Windows 10 and boot the computer into safe mode.



If the computer works fine in safe mode, I suggest you to perform a clean boot in safe mode environment to isolate the issue.

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However,
that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



To perform a clean boot on the computer refer to the article
How to perform a clean boot in Windows.



If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.



Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2: Run memory diagnostics



Since the Blue screen error is related to memory, I suggest you to run a Memory diagnostic on the computer to diagnose the memory installed on the computer.
Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type mdsched and click on
   OK.
   
3. Click on Restart now and check for problems.
   

For additional information, refer the article
Troubleshoot blue screen errors.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response