Windows 10: Blank grey screen with spinning dots

Hi,I just thought I'd post this as a new thread, because the 'original' thread from 2017 is now locked and can't receive further contributions https://answers.microsoft.com/en-us/windows/forum/all/windows-10-stuck-at-black-screen-with-loading/b18ce6f1-225b-4520-bdaa-885cfe49273a?page=1I would be particularly interested to hear from one of it's contributors "Tech Potato", because they posted quite a comprehensive response, giving their experiences, and where they thought the problem might lie. I have put quotes around the word 'original', because the OP describes a boot-up issue, which I h

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Black screen with Spinning dots after Windows 10 updates

Hi,



Thank you for writing to Microsoft Community Forums.

1. Which build version of Windows 10 is installed on the PC’s?
   
2. Are the PC’s connected to domain network?
   

I suggest you to refer the article Troubleshoot
black screen or blank screen errors, refer the section
I see a black or colored screen with spinning dots after restarting my device.



However, if the PC’s are connected to domain network, I suggest you to post your query on
TechNet forumswhere
we have experts on domain environment.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi,

Thanks for the reply and appreciate your efforts to work on this issue.

Please answer these questions to get additional information for clarity:

1. Are you getting a black screen before signing in to Windows 10?
   
2. Are you getting a black or blank screen after signing in to Windows 10?
   
3. Are you getting a black screen with spinning dots after restarting the device?
   

Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Suggest you to follow the steps from this article to check if that works.

Troubleshoot black screen or blank screen errors:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

After installing win 10 pc will start with the win 10 window and the spinning dots and then goes to a blank screen

After installing win 10 pc will start with the win 10 window and the spinning dots and then goes to a blank screen