Windows 10: Blank DVD is not recognized in File Explorer

Sorry for the length of this. I simply want to completely explain the problem with the hope that it can finally be resolved.I have a Dell XPS desktop system with an Intel i7 processor, an internal Dell DVD-RW drive, and an external ASUS Blu-Ray DVD-RW. I have windows 10 Home version 10.0.19045 and the Dell BIOS is 1.1.28, dated 12/28/2022. Based on Dell Update and Windows Update & Security, all the drivers are up to date.For both DVD drives, they recognize and play music and video DVDs, but when a blank, Sony DVD-R is installed in either DVD drive, within File Explorer the DVD icon turns g

:)

 

blank DVD-R is not recognized when inserted in DVD burner

I’m running windows 10. In the past I’ve burned slides and videos onto blank DVD –R discs using Explorer and NERO. I’ve also burned slides onto CD-R discs. Now, for no apparent reason, neither of my 2 DVD drives will recognize a blank DVD-R disc. I’ve
used blank SONY discs (which have been problematic in the past) and Verbatim discs with AZO backing (which have always worked flawlessly in the past) in both drives yet neither drive recognizes either disc. I’ve made the following recommended registry changes,
none of which resolved the problem:

• Remove DVD devices and allow pnp to reinstall
  
• In registry, Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}
  

remove upper filters and lower filters

• In registry, Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0
  

change Enum Device 1 to 1

• Services > Shell Hardware Detection set to auto (already was auto)
  

The only recent change made to this machine was the replacement of a PS2 mouse and keyboard with a wireless mouse and keyboard (I can’t check to see if this was the source of the problem as the PS2 mouse and keyboard have been discarded

 

blank DVD-R is not recognized when inserted in DVD burner

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  

The Windows Shell tracks the state of DVD drives. This issue occurs because there is an error in the state tracking logic. This error causes the Windows Shell to behave as if the drive is inaccessible. Therefore, the drive
state is not displayed correctly in Windows Explorer.



You may try the troubleshooting steps, you haven’t performed yet, listed in
Your CD or DVD drive is not recognized by Windows or other programs
and check if it works.



Note:

Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry
if a problem occurs. To backup and restore registry key, refer to this
link.



Regards,

 

Burn files and documents to the computers DVD recorder

Hi,


Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check fi t helps

• 
  Press Windows + x, and select Control panel.
  
• 
  Select Auto play.
  
• 
  Under DVD select Blank DVD.
  
• 
  Click on Chose a Default.
  
• 
  Select Burn file to Disk File Explorer.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.