Windows 10: Bitlocker recovery key says key does not match this drive

Hi!We save our Bitlocker to Go recovery keys in Active Directory. One users cannot open her drive using the password she set, so we tried with the recovery key fra AD, but it just says 'The key does not match this drive'. The error is in danish, so perhaps it is different in english.The ID shown in the prompt matches the ID for the recovery key in AD, so everything should be fine.What could be the problem?Thanks in advance.

:)

 

bitlocker recovery key not matching

hey,

actually the issue is not that, i have recovery key and the key id linked to my account. But during the time i need it for the recovery, it ask me a recovery key with different key id. So the key that i have is not matching with the key id that is been
asked during the time of recovery. so please let me know how can i find the linked account by just key id.

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?