Windows 10: BitLocker recovery key not available, unable to access my device. I have the recovery key ID.

Dear Microsoft Support Team,I hope this message finds you well.I am reaching out to request your assistance in retrieving the BitLocker recovery key for my laptop, which is currently locked. The device is displaying the BitLocker recovery screen, and I am unable to proceed without the recovery key.Here are the details shown on the screen:- **Recovery Key ID:** D9F496FF-1AB2-4B68-8EB1-A3A8D7882D4E- The screen also mentions: “Microsoft account backup” and “AAD backup”I have already tried checking the recovery key at https://aka.ms/aadrecoverykey and through my Microsoft account, but I have not b

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Unable to access my BitLocker recovery key

I am unable to access my Bitlocker Recovery Key, when logging in the correct one for my device does not show.
The issue is the computer has an error when booting, I would like to access the hard drive using an enclosure in order to get my wedding video from the hard drive before I do a repair, however the Recovery Key associated with my account is not working (different device ID).
Is there any way of requesting the recovery key from Microsoft?

 

bitlocker recovery key

Hi Shafeeq,

Please find my answers to your questions below:

1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
2. Did you ever setup BitLocker Recovery Key on your computer? Nope
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
the recovery key.

Waiting eagerly for a response.

Thanks, and regards,

Shweta