Windows 10: BitLocker Recovery Key for missing laptop

I’ve had this laptop for many years and it’s signed into my Microsoft account. I got a desktop about a year ago and it’s signed into the same Microsoft account. When I try to use my laptop, it asks for a BitLocker Recovery key. When I go to my Microsoft account to get the BitLocker Recovery key, only my desktop shows up on my account. How do I add my laptop to my Microsoft account so I can get the BitLocker recovery key for my laptop?

:)

 

Bitlocker recovery key missing

I have a laptop that is booting up asking for the recovery key. When I log into my Microsoft account on another device it does list this computer in the devices, but when I select to manage bitlocker recovery keys, this computer is not listed? Where can I get the recovery key?

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.