Windows 10: Bitlocker key not in my account.

So, this is now the third laptop that Microsoft has bricked by installing/activating something without my permission. The first couple were old laptops, and were locked up because of a forced install of a newer version of Windows. This laptop was barely a year old. It has, for the last year, been locked by Bitlocker. The emails used to sign into the computer do not have recovery keys. I need a tech to look up the email associated with the registry number so that I can unlock this computer and my teenager can continue his education over the summer. I can visit the Los Angeles office if an in-pe

:)

 

Bitlocker key can not be found in the microsoft account

After a regular update of Windows my Notebook asked me for the Bitlocker Key although I never activated this. The device is listed in my account but in the list of keys it's not.

Simply doing a reset is definitely not an option, the data is needed.

Every single suggestion for how to find the key is absolutely useless so far.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Can't Open My Bitlocker and Can't Sign In My Account

Hello Cornelia,

Thank you for posting in Microsoft Community. Base on the description you posted, you're getting an error when trying to send a code whenever you try to log in to your account which could possibly caused by multiple attempt of sending codes trying to access the Bitlocker recovery key. I understand how you must be feeling right now but for me to understand you better, I would like to ask you a few questions.

• Do you have the two step verification enabled on your Microsoft account that's why you have to send a code every time you try to sign in?
  
• Do you still have your Microsoft Account password and does it still work?
  
• Is there any other verification option added on your account aside from sending a code?
  
• Is there an option saying "Other ways to sign in" when you try to log in to your account?
  

So far with the description you posted, the issue with BitLocker is still ongoing. It is suggested to try the steps below to try getting the BitLocker key displayed on your account if you can already sign in.

• In the browser, sign-out of the Microsoft account that contains the Bitlocker recovery key and close the browser.
  

• In a browser, sign-in with a different Microsoft account at https://account.microsoft.com/devices/recoverykey (this is a second MSA and you want to see no Bitlocker Key found)
  

• Now, sign out of the second MSA and sign back in with the original MSA. Is the Bitlocker recovery key now displayed?
  

If you cannot log in to your account because Microsoft still cannot send you a code, please try logging in to this page Microsoft account | Home using in private browser, different browser and try to use a different device. If none works, please try to connect to a different internet connection/network then sign in to the website.

Please let us know if the steps above works. I am looking forward for your next reply. Thank you

Regards,



Microsoft Community