Windows 10: bitlocker ker for drive D and drive E

Hi, Before 8 days drive D and drive E id locked by bit locker key. I have bit locker key for drive C but don't have for drive E and drive D.I have key ids for drive D and drive E. Can I get help with bit locker key?

:)

 

Bitlocker issue with "D" drive

A user brought me a computer with a USB headset not working. I went to Dell's website and downloaded installed both a Realtek driver and a USB Realtek driver. The USB driver required a restarted. Pursuant to that, the machine kept blue-screening after the Bitlocker PIN was entered. Long story short, the "C" drive (SSD) was removed and the necessary data recovered.

This machine also had another, separate SSD (i.e. the "D" drive). The machine was reimaged without the "D" drive being installed.

Problem now is that the "D" drive is inaccessible due to Bitlocker. I am able to get a recovery ID, but the 48-digit recovery key is rejected. I'm not sure if the recovery key being generated by the Bitlocker "site" is, in fact, for the "C" drive.

I'd appreciate ANY help/suggestions that can be offered.

NOTE: I have tried the manage-bde -protectors -get command and it generates the same recovery ID as the site.

Thank you.

 

D drive

Hi,

Based on the details you have provided us, it appears that there might be some corrupted contents on the said partition. We can also consider that this is caused by a virus.

For us to check if a certain virus is hiding your files, kindly follow the steps below:

• Type Command prompt in the search bar.
• Type-in the following command:
  
  attrib -h -r -s /s /d D:\*.*
• Press Enter to execute the command.

If you think that there is nothing important stored in it, then we suggest that you reformat your D drive so that you can use the free space for important files.

You can follow the steps below to start with the process:

• Click on the File Explorer.
• Select This PC.
• Right-click on your D drive, then click on Format.
• Follow the on-screen process to finish formatting the partition.

Let us know how it goes so that we can further assist you.

 

Windows 8.1 PRO unable to unlock Bitlocked drive

Here is the screenshot

imgur.com
As you can see Drive D is no longer present in BitLocker Drive Encryption.

When I click on this Drive under Explorer I got the option to FORMAT this Drive and when I click cancel I get the following.
imgur.com
When I do Right Click on this Drive, I no longer see BitLocker option like I used to.