Windows 10: Billing

On 10/15 I purchased Microsoft at a cost of $69.99. On 10/16 I realized that my daughter could not access the Microsoft programs, so I upgraded the program which allows up to 3 users for a cost of $99.99. It advised me that I will be charged the difference, which is $30.00. However, I was charged $69.99 on 10/15 and $99.99 on 10/16.How can I get the refund of my $69.99 that was overcharged to me. I can be reached at *** Email address is removed for privacy *** or *** Email address is removed for privacy *** you.Susan Iorio

:)

 

i cannot purchase in app games with mobile billing

Hello,

There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

• Are you using WiFi when purchasing applications?
• Is the issue happening when purchasing a specific application?
• Have you tried any troubleshooting steps?

We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
method.

 

Help MSFT *BILLING BILL.MS.NET SG

I suggest that you go to
www.windowsphone.com

• click on Support and troubleshooting
• Then click on Getting support
• then click on the icon that says "Billing" and on the drop down click on "Contact Us".
• Start a Live Chat and you will connect directly with a Windows Phone support agent to solve your issue quickly.
  

 

BILL DESK PROBLEM

Hi Sharmistha Sen,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We are here to assist you.

Before proceeding, we require more information to narrow down the issue.

• 
  What exactly happens when you try to pay on Amazon.in?
  
• 
  How exactly you are trying to access Amazon.in?
  
• 
  Which browser are you using to pay the bills/amount?
  

I suggest you to use another browser and check if it helps.

Reply us with this information to assist you further.

Thank you.