Windows 10: Battery Report : Connected standby = Not supported

Hello everyone, can someone tell me what is the problem with my laptop? The laptop will only be turned on if the charger is plugged in and if not, my laptop will turned off as soon as the charger is plugged out.

:)

 

Battery Report: Connected standby = not supported

Hi,

Thank you for writing to Microsoft Community Forums.

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

Provide us additional information to assist you better with this issue:

1. Since when are you facing this issue?
   
2. Are you aware of any recent changes on the device prior to this issue?
   

The possible cause of this issue could be due to faulty battery. However, I would suggest you to try the below suggested methods to isolate the issue.

Method 1

If your laptop comes with a battery reset pinhole at the bottom of the laptop, please reset the battery. To do so,

1. Unplug AC power adapter.
   
2. Locate the battery reset pinhole on the bottom of the computer.
   
3. Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
   
4. Do not turn on the computer for next 5 minutes.
   
5. Connect the AC adapter and power on the system and check the status of the issue.
   

If the issue still persists, I suggest you to try Method 2

Method 2

Reset and restore the power plan to default

1. Right-click on Start button
   and click on Command Prompt (Admin).
2. In the command prompt, type powercfg –restoredefaultschemes
   and hit Enter.
3. Exit command prompt. Restart the device and check the status of the issue.

Note: This would reset the power plan settings to default. Any customized power plans are would be removed.

If the method 2 doesn’t fix the issue, try with Method 3.

Method 3

Update battery drivers

1. Click on Start, type in
   Device Manager.
   
2. Check if there is any
   Yellow exclamation mark under Batteries category.
   
3. If Yes, right click on the specific driver which has an exclamation mark, Uninstall and restart the device and check the status of the issue.
   
4. If No,
   right click on
   Microsoft AC adapter andselect
   uninstall.
   
5. Restart the device and check the status of the issue.
   

If the issue still persists, I request you to get in touch with the
Acer Support for the further assistance.

Regards.

Muralidhar

Microsoft Community Moderator

 

the battery is getting drained

I don't know.

If you checked it really was sleeping when you thought it was then I'd suggest running a battery report to see how degraded the battery is.
Run and interpret a battery report - my post #2 - TenForums


Best of luck,
Denis

 

Battery apps and battery report lack data

Below I have Copy / Pasted a report generated by the PC. As you can see (I hope) most of the expected battery data is simply not there. I have four Store apps monitoring the battery, two of which concentrate on displaying battery usage statistics in tables and graphs. But they also do not show the data. The battery is reported to have zero charge when in fact it has up to 100%. I have been frequently getting an annoying pop-up notification saying the battery has 0% charge and to 'connect the charger', when it is connected and charging. I have examined Settings and Tasks Library but have not found anything to explain this.

It is important to me to be able to monitor the battery in my 2-in-1 tablet

Battery report

COMPUTER NAME DESKTOP-SI0QNOV
SYSTEM PRODUCT NAME Cube I15-TC
BIOS 5.11 05/07/2016
OS BUILD 14393.321.amd64fre.rs1_release_inmarket.161004-2338
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2016-10-21 17:29:01
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME Intel Battery
MANUFACTURER Intel Corp
SERIAL NUMBER 1122
CHEMISTRY LION
DESIGN CAPACITY -
FULL CHARGE CAPACITY -
CYCLE COUNT 23474
Recent usage
Power states over the last 7 days
START TIME STATE SOURCE CAPACITY REMAINING
2016-10-21 07:30:00 Active AC - -
08:08:00 Suspended - -
09:34:17 Active AC - -
10:13:01 Active Battery - -
10:13:36 Active AC - -
11:08:44 Suspended - -
14:22:13 Active AC - -
14:23:55 Active Battery - -
15:14:26 Active AC - -
15:50:00 Suspended - -
17:20:29 Active AC - -
17:24:58 Active Battery - -
17:27:00 Report generated Battery - -
Battery usage
Battery drains over the last 7 days
START TIME STATE DURATION ENERGY DRAINED
2016-10-21 10:13:01 Active 0:00:35 - -
14:23:55 Active 0:50:31 - -
17:24:58 Active 0:02:02 - -
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
- - - - -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
- - -
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
- - - - -
Current estimate of battery life based on all observed drains since OS install