Windows 10: Authenticator app crashes at opening, can't access my password vault anymore

My Authenticator app has crash issue recently, happens every time I try to open it. Despite updating to the latest version, the problem persists. I am able to log into accounts on another phone to be able to access my email, but I need to retrieve the passwords stored in the app. Although I have used iCloud backup, it states that no data could be found.I've tried offload, to just delete app without wiping data, reinstalled Authenticator App, still having the crash.Could you please advise if there is any way to resolve the crashing issue? My phone model is an iPhone 13 Pro Max, OS is the latest

:)

 

Personal Vault on Android smartphone and Microsoft Authenticator

I am using Office 365 and Outlook on my Android smartphone. Also the OneDrive app is installed.

Admittedly, I never launched the Android OneDrive app before: there was no need.

Yesterday I did and tried to open my OneDrive Personal Vault from my smartphone.
After submitting the usual verification code (that was sent to my Gmail account), I assumed... to enter the Personal Vault that I had created and using on my PC.

Instead, I got a message "Create a Personal Vault" and PIN message.





I decided to let it rest and ask here for views.

Just now I tried to access Personal Vault from my Windows PC.
Usual procedure with verification code.

Then a pop-up..
"
Break free from your passwords
Get the smartphone app to sign in without a password. It's more convenient and more secure.
"





Most probably this is related to the 'Microsoft Authenticator app for Android'.

So I installed that.

However, even after approving all kinds of matters, I still end up with the pop-up "Create a Personal Vault".
Within OneDrive on my smartphone, below "Personal Vault" it says "Tap to set up".

One way or the other OneDrive on smartphone has no access to the existing Personal Vault.
Does anyone have any clue?

Thanks!

 

Can't access my personal vault

Thank you.

Please install Microsoft Authenticator in your smartphone.

https://www.microsoft.com/en-us/account/authent...

Then setup your account. For this, go to your account, security, more security options and select set up identity verification app. Complete that step.

From now, you will use this app to confirm the access to your account. When you try to open the vault, the app will show you a code and ask you to approve the access.

 

Authenticator app on iOS 14 crashes at startup

Hi,

Seems like after the last update the Authenticator app doesn’t work anymore, it crashes as soon as I open it.

I still receive notifications for approving an access but for the rest the app is totally broken. Never had a problem before, seems to me that the latest update broke compatibility with my old version of iOS.

Is it a known problem or it’s just me?

Here are some details:

• iPhone SE
  
• iOS 14.8.1
  
• App version 6.6.9