Windows 10: Audio / Video problems: Videos dropping to 1 FPS, audio driver crashing

Having weird issues with audio and videos:Videos suddenly stop either playing at all they get stuck on a single frame or play without audio,system wide and online; simultaneously, the audio driver seems to crash. Youtube videos, for example, run but show the loading wheel at the same time, whilst the system loses audio.Problem does NOT affect 3D gfx, meaning games don't drop any FPS or get stuck at all, only the audio is lost.Problem first occurred after updating MSI Dragon Center and foolishly enabling MoBo RGB lights.Ever since then it's downhill.Sometimes it doesn't occur for a day, somet

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Audio out of sync in video Windows 10

Hi,

Thank you for posting on Microsoft Community.

I would suggest you to provide some information to help you better.

• Are you facing this issue with particular video file or all the video files?
  
• Did you make any changes prior to this issue?

I would suggest you to follow the below steps to try resolving this issue.

Note: The steps mentioned below are applicable to Windows Media player only.

Make sure “Drop frames to keep audio and video synchronized”

1. Open Windows Media Player.

2. Click on Tools and then on Options

3. Switch to Performance tab.

4. Ensure that a check is next to the "Drop frames to keep audio and video synchronized" and "Turn on DirectX Video Acceleration for WMV files" options.

5. Click "Apply" and click "OK."

Restart Windows Media Player and open a video file. Ensure that the audio and video are in sync.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Video and Audio Capture

Hi there DaleAllen4, I will be your Tech Helper for today, I hope we can both resolve your problem.

Sometimes Windows updates can mess up drivers that are properly working. What I can suggest first is to visit the hardware manufacturer's website to download the latest driver for the Audio and video, look out for each.

If that doesn't work please try completely removing the Audio and Video driver from the Device Manager. Here how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Hope this helps, Good luck!

 

FPS drops when playing video in background

I am trying to understand why I experience FPS drops in demanding games when a video is playing in background and how to fix it. My particular setup (see the specs at the bottom): two monitors in extended desktop mode, the primary monitor connected via DisplayPort to an AMD R9 390 video card, the other via DVI alternatively to the on-die Intel HD 4600 graphics output or to the R9 390's DVI output.

I will demonstrate the problem with Witcher 3 game, but the same problem occurs with at least one other game that I tried - World of Tanks (which is where the issue actually matters, as sometimes I put on music from YouTube while in game). In all the experiments below I run Witcher 3 on my primary monitor in windowed full-screen mode and measure the FPS in it with FRAPS. To guarantee stable FPS, I put the game on pause (by pressing ESC). I also set affinity of the Witcher 3 process to the first 3 cores and set the affinity of other applications to the 4th core. The CPU load has remained stable on cores 1-3 throughout the tests at 45-50%.

Baseline test when the game is not running: CPU load is at ~0% on cores 1-3 and ~5% on core 4.
Baseline test when the game is running, but no video being played in parallel: stable 58 FPS, CPU load: ~10% on core 4.

First batch of tests: the secondary monitor is connected to the R9 390.

1. 1080p YouTube HTML5 video running on the secondary monitor (in
   Chrome or Firefox): ~48 FPS, CPU load: ~50% on core 4.
   
2. The same YouTube video running on the primary monitor on top of the game:
   same results as in (1).
   
3. SMPlayer playing a 1024x426 AVC video on the
   secondary monitor: ~48 FPS, CPU load: ~25% on core 4.
   

Second batch of tests: the secondary monitor is connected to HD 4600.

1. 1080p YouTube HTML5 video running on the secondary monitor (in Chrome or Firefox): ~44 FPS, CPU load: ~50% on core 4.
   
2. The same YouTube video running on the primary monitor on top of the game: ~48 FPS, CPU load: ~50% on core 4.
   
3. SMPlayer playing a 1024x426 AVC video on the secondary monitor: ~50 FPS, CPU load: ~25% on core 4.
   

Now, one thing I noticed is that performance varies depending on whether the game window is focused or not. The benchmarks above are given for the case when the game window is focused. If the game window is focused, I see clear choppiness in video playback (both in YouTube and in SMPlayer). If another window is focused, video playback is smooth, but game FPS drops more.

My specs: Windows 10 x64, Intel i5-4690K, Gigabyte Z97-D3H, 8Gb RAM, R9 390 video card. The primary monitor (connected to R9 390) runs at 1920x1200, the secondary at 1600x1200.

EDIT: I took a music-only YouTube and tried to play it in various resolutions from 240p to 1080p. The FPS dropped gradually from 58 to 48 FPS as I increased the resolution.