Windows 10: anyone have a solution for 'device is disconnected' for the m601 red dragon mouse?

i downloaded the m601 red dragon mouse software from the red dragon website, everytime i open the application it shows 'device is disconnected' meanwhile it is, ive tried different ports, tried uninstalling and reinstalling the software. Ive seen other people complain about the same issues, anyone know how i can make it work?

:)

 

Even though I connected my Redragon Centrophorus M601(3200 DPI) has been connected to the pc but not working it says device is disconnected. Software is M601RGBV1 wired gaming mouse

Even though I connected my Redragon Centrophorus M601(3200 DPI) has been connected to the pc but not working it says device is disconnected. Software is M601RGBV1 wired gaming mouse

 

Even though I connected my Redragon Centrophorus M601(3200 DPI) has been connected to the pc but not working it says device is disconnected. Software is M601RGBV1 wired gaming mouse

Redragon software for M601 centrophorus mouse 3200 dpi

 

Microphone connection with Dragon 13 and Windows 10

Hi Michael,

One of the possible cause to this issue is compatibility conflict. Some user reports that the latest version of Dragon 13 doesn't require Compatibility mode in order to run correctly. We suggest turning off Compatibility mode by following the steps below:

• Locate Dragon 13 shortcut and right click it.
• Select Properties from the list.
• Click on Compatibility tab and locate Run this program in compatibility mode for and uncheck it.
• Click OK to save the changes and try running the application again.

Update us with the outcome so we can provide further assistance.