Windows 10: AMD USB 3.10 eXtensible Host Controller not fully backward compatible

I don't think this is a Windows 11 issue as such but I am hoping that Windows 11 has a tweak in settings or perhaps registry that can fix it.I have to trick my current laptop to work with my ESP32's. They are USB connected devices that use Silicone Labs CP2102 USB to UART chips.What is the trick? When I plug in the ESP32's Windows ignores them, they are simply not recognised. If I plug in an external USB hub first the ESP32's then start to work normally either plugged into the hub or plugged directly into the laptop. If you unplug the external hub the ESP32 connection instantly drops as we

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error code `10 with amd usb 3.0 extensible host controller

Greetings,

I'm Christine, a Windows user like you. Looks like your AMD USB 3.0 eXtensible Host Controller drivers are having error. No worries, I'll do my best to help you.

May I know when did the issue start? Is there any changes made before you got this issue?

Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

Please check and follow the steps below:

Update or Reinstall the AMD USB 3.0 eXtensible Host Controller driver

Please press the Windows key + X

Then click Device manager

Kindly expand the AMD USB 3.0 eXtensible Host Controller driver

Right click and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

 

Intel USB 3.0 eXtensible Host Controller waking computer from sleep

Hi Parker,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

Follow the Methods below.

Method 1: Run power troubleshooter.

a. Press Windows +R key on the keyboard.

b. Type troubleshooting in the pop-up box and press Enter.

c. Click System and Security on left panel.

d. Click Power, new window will popup.

e. Follow the on screen instructions.

Method 2: update Intel® USB 3.0 eXtensible Host Controller Driver from this link.

https://downloadcenter.intel.com/product/65855/Intel-USB-3-0-eXtensible-Host-Controller-Driver



Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

USB3.1-eXtensible Host Controller Ver 1.1 Controller - 0110 (Microsoft) not showing?

Hi

Welcome to Microsoft community.

It seems like you're facing an issue with the USB 3.1 eXtensible Host Controller driver version not showing up correctly as 3.1, and you're also encountering problems when connecting a 10 Gbps USB-C device. Here are some steps to help you troubleshoot and potentially resolve these issues:

1. Check Windows Update:
   
   • Make sure your Windows 10 system is up to date. Sometimes, Microsoft releases driver updates through Windows Update.
     
2. Manually Update the Driver:
   
   • If Windows Update doesn't provide the latest driver, you can manually update the driver by following these steps:
     
     • Right-click on the "ASMedia XHCI 1.1 Controller" in the Device Manager.
       
     • Select "Update driver."
       
     • Choose "Search automatically for updated driver software" and follow the prompts to check for driver updates online.
       
3. Visit the Manufacturer's Website:
   
   • Go to the website of the manufacturer of your USB 3.1 host controller card (ASMedia).
     
   • Look for driver downloads specific to your model of the host controller card.
     
   • Download and install the latest drivers provided by the manufacturer.
     
4. Verify Device Compatibility:
   
   • Ensure that the 10 Gbps USB-C device you are trying to connect is compatible with the ASMedia USB 3.1 host controller and drivers. Check the device's documentation for compatibility requirements.
     
5. Check USB-C Cable and Port:
   
   • Ensure that you are using a high-quality USB-C cable capable of supporting 10 Gbps data transfer.
     
   • Verify that the USB-C port on your PC is also compatible with the device and is functioning correctly.
     
6. Device Manager Details:
   
   • In the Device Manager, you can often see more detailed information about the driver version by following these steps:
     
     • Right-click on "ASMedia XHCI 1.1 Controller."
       
     • Select "Properties."
       
     • Go to the "Driver" tab and check the "Driver Version" or "Driver Provider" information.
       
7. Consider USB-C PCIe Card:
   
   • If you continue to face problems with the existing host controller card, you might want to consider using a dedicated USB-C PCIe card that is explicitly designed for 10 Gbps data transfer. These cards often come with their own drivers optimized for high-speed data transfer.
     
8. Patience for Updates:
   
   • While Microsoft typically releases driver updates over time, it's possible that your specific driver version may not display as "3.1" despite functioning correctly at 10 Gbps. You may need to rely on the manufacturer's drivers until Microsoft addresses this in a future update.
     

Remember to back up your system before making any significant changes to drivers or hardware configurations. Additionally, always ensure that you are downloading drivers and updates from reputable sources to avoid potential security risks.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist