Windows 10: Almost got scammed last week from someone who said they worked for Microsoft

Just bought a new Microsoft Surface laptop almost 2 weeks ago. Last week, I turned on the laptop and a big blue box popped up along with a few smaller boxes saying that there was a virus on my laptop and that I could not shutdown the computer because it would damage the hard drive, etc. I tried closing these pop ups and they would not close. I even tried to control/alt/delete and nothing. It said to call Microsoft at 1-877-906-6852 for assistance in fixing this problem. So, I called the number and spoke with a James Franklin who said his agent ID was: MS03190 and he would assist me. He

:)

 

Microsoft Technician Scams

Some related and official Microsoft articles:

• Protect yourself from tech support scams
  
• Tech support scams
  
• www.microsoft.com/reportascam
  

Other non-Microsoft, but very good articles worth reading:

• Tech support scams: help and resource page | Malwarebytes Labs:
• Beware of Phony Tech Support Scams

 

Microsoft Technician Scams

Thank you very much, will pass on to my friend. Plus will file for my own future reference.

 

Scam or legit call?

That's a scam call....

Microsoft will never call you out of the blue.

Best to just hang up on those scammers.

Suggestion to read/watch:

• Beware of Phony Tech Support Scams
• New breakthroughs in combatting tech support scams - Microsoft On the Issues