Windows 10: all power on but says computer offline.

why am I offline, tried everything

:)

 

Computer cannot find printer, says its offline when it is on. All steps Canon suggests for MG3000 to connect are not working.

Computer cannot find printer, says its offline when it is on. All steps Canon suggests for MG3000 to connect are not working.

 

Both printers register offline for Windows 10

Hi,

Thank you for the update.

Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.

• 
  If the printer is off, turn on the printer, and then check the status of the printer:
  • 
    If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    
  • 
    If the printer goes to an idle state after its startup routine, it might be online.
    
  • 
    If the computer still shows the printer as offline, continue using these steps.
    
• 
  With the printer turned on, disconnect the power cord from the printer.
  
• 
  Unplug the printer power cord from the wall outlet.
  
• 
  If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  
• 
  Wait at least 60 seconds. Restart the computer while you are waiting.
  
• 
  Plug the power cord back into the wall outlet.
  
• 
  Reconnect the power cord to the rear of the product.
  
• 
  If the printer does not turn on by itself, press the Power button to turn it on.
  
• 
  Try to print.
  • 
    If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    
  • 
    If the printer cannot print and remains offline, continue to the next step.
    

 

after a power outagge my printer went "offline" and now it doesn't work

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline after a power outage. I'll certainly assist you with this.



However, please let us know:

• What is the make and model of the printer?
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?

If you are using a HP printer, I would suggest you to refer the troubleshooting steps mentioned in the HP article

HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article

Troubleshooting offline printer problems and
Change a printer's status from “offline" to “online".



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community – Moderator