Windows 10: All audio is muted when I'm on a call

Hi all, I have a problem with bluetooth headphones/earphones - all audio stops when entering a discord, google meet, teams call, I can only hear the call but if for example I have also music it gets muted. I found out that this happens also when entering the Recordings tab in the sound control panel on Windows 10. I think this happens when the mic is activated. I have Corsair HS70 headphones which can connect via bluetooth and also via USB and 3.5mm Jack when using the USB or 3.5mm Jack I don't have any problem on hearing everything on my computer. This also happens with my bluetooth earphones

:)

 

Audios is completely muted

Just as about to browse on the internet and watch Twitch and some stuff, I hear nothing with audios and it's dead silence. I thought I have to put mute on, but I hear nothing the rest of it.

I have to try to fix it (such as put automatic Window Audios, Plug and Play and whatever that is), remove or update audio driver and restart and the list goes on) and it's still not working. I don't know why the speaker and audio are not working. I can tell
Audios is not responding and whatever that is with configuring has been removed, whether it was a glitch or not. There no way its dead silence despite the speaker is on and hear nothing. Audio is not responding is completely glitches I guarantee and none of
the stuff is working. Perhaps it all REALTEK driver stops working and glitching out that for sure.

But seriously, can someone how to fix properly with the SIMPLE step before something is NOT gonna be pretty.

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.

 

Audio sound mute and un-mutes.

Hello,

Please provide us more information to help you further:

• How long have you been experiencing this problem?
• Have you made any recent changes to the computer?
• Have you updated the audio drivers?

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to run the Audio troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Method 2:

If the issue persists, then try to uninstall and re-install the audio driver.

• Press Windows Logo Key+X. Click On
  Device Manager.
• In the list of hardware categories, look for the device that you want to update, and then right-click on it to
  Uninstall.
• Follow onscreen instructions to uninstall it.
• To re-install, either you can restart the system or install the driver from the manufacturer’s website (recommended as they will have updated drivers).

For reference:

Try all the steps provided in the link below and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.