Windows 10: AirPods Max Connect But Aren't Recognized as Audio Device

As the title suggests, I've been having issues with getting my Windows 10 PC to recognize my AirPods Max as a playback device. They will connect, but will not be shown under any audio menus Sound Control Panel, Device Manager, Sound Devices, etc.. I've tried various fixes online including:Reinstalling WindowsPlaying with Bluetooth in ServicesDisabling/reinstalling driversAirPods Max software updateConnecting them to another device Windows 11 laptop, works perfectly fineConnecting other devicesall to no avail. Any and all assistance is greatly appreciated.

:)

 

Airpods Max detected as only Audio device

Hi, dominik pernicky!

Welcome to the Microsoft community!

• According to your description, your Airpods Max is recognized as an audio-only device by your Razer blade 18 laptop, but shows audio and microphone connected when connected using another laptop. I think the following methods may help you solve the problem.
  

• Open the settings, find the sound in the system, check whether there is a choice of audio input for Bluetooth headset.
  

• In the case of not connecting a Bluetooth headset, open the control panel, find the sound recording column, disable stereo sound, and finally click “OK”, after connecting the Bluetooth headset will be able to voice it.
  

• After connecting the headset, left mouse button click on the bottom right corner of the trumpet chart, a small window pops up, click on the upper right there is a small arrow, click on the Hands-Free AG Audio can be voice.
  

I hope the above information can help you. If you need further assistance, please let us know about your problems and we will provide more advice.

Sincerely

| Microsoft Community Support Specialist

 

Airpods Max detected as only Audio device

I am using Airpods Max and Im trying to use them as a headset. Iam using a Razer blade 18 laptop. The headphones are detected as a audio device. in settings when I clicked on bluetooth devices it says "Connected audio". When I connect the headphones to a different laptop it says that Audio and mic connected. I tried downloading latest bluetooth drivers.

Thank you for your help.

 

Airpods connecting but no audio or really choppy

Hi

Welcome to Microsoft community.

Here are some troubleshooting steps to try if your AirPods Pro are connecting but you're experiencing no audio or very choppy audio:

1. Check the Bluetooth settings on your phone to ensure the Hands-free mode is not enabled. Hands-free mode can often degrade the audio quality and cause intermittent sound.
   
2. Try turning off the Hands-free feature on your phone and see if that resolves the issue. You can go to the Bluetooth settings, find the connected AirPods device, and check if there is an option for Hands-free mode.
   
3. Check the settings on the AirPods themselves to make sure Hands-free mode is not enabled. Go to iPhone Settings > Bluetooth > Select the AirPods device > Check if there are any Hands-free related options.
   
4. Try switching the AirPods connection mode from Hands-free to Stereo. This may help improve the audio quality.
   
5. If the issue persists, you can try resetting the AirPods. Place the AirPods back in the charging case and press and hold the button on the back of the case until the indicator light flashes amber, then white. Then reconnect the AirPods.
   

If the above steps do not resolve the problem, it may be a hardware issue, and you should contact Apple customer support to see if the AirPods need to be repaired.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist