Windows 10: After computer reset and new identity, I can't regain my old subscription of MS365

Recently my computer was compromised. I cleaned and reset my computer but lost my year-long subscription of MS365. Under my new user-name, phone number, and password, my old subscription does show under my account name and birth date. My old user name was "*** Email address is removed for privacy ***" and my old phone number was "310-989-8901". I would like to complete the use of my year-long subscription under my new MS user name "*** Email address is removed for privacy ***"

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MS365 error message

I donot have a MS365 subscription, but keep on getting pop-ups that my subscription has expired. How do I fix this?

 

New laptop; can`t verify my microsoft identity

Hi, hope someone can help.

I can`t verify my microsoft account identity on my new HP Envy laptop with Windows 10, because the email address is wrong on the screen box.

I now have to wait 24 hours after 3 attempts, trying to reset the password.

I`ve opened a new Microsoft account (using my old laptop), but can`t use it because I can`t get past the verify setup page on the new laptop.

Any input would be gratefully received.

Thanks

 

MS365 subscription valid, but programs say 'unlicensed'

Have MS365 on this laptop, my desktop & wife's desktop. I maintain an Access database of my Club's membership; actual file on USB drive for portability. I have kept my Office version up to date all along. At each meeting I generally have to add new membership records and/or update older records. At the last monthly meeting, I could open MS365 files but not edit them (on this same laptop; had been routinely updating/editing records at monthly Club meetings for several years). For Word, Excel & Access I got a warning of an unlicensed product in title bar of each. When I got home, everything was fine (on laptop & desktop both); I could open and edit files in all three Office programs. What gives? My MS365 subscription is active & up to date. Note: Win 8.1 on my desktop, Win 10 on this laptop & wife's desktop.