Windows 10: A 2 months HP laptop updated Windows and got blocked, asking me to enter a Bitlocker key

I purchased a HP laptop less than 2 months ago. A recent update left my laptop blocked and asking me to enter a Bitlocker key, which we never knew it existed. Of course, there´s no such key in my personal Microsoft account, so I´m in a dead end. Tried disabling the secure boot in the BIOS setup utility and some other stuff which I should not have to because it´s Microsoft responsibility. But, there is an impenetrable wall to try to get a response and a solution from Microsoft. Anyone here can give me some concrete and useful help? Is it likely this question can be answered by a Microsoft techn

:)

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

Dell Laptop keeps asking for BitLocker Recovery Key after update

Not really sure how pics are going to help but here they are: *Huh

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.